Microsoft Dynamics 365 Account Manager

Stoneridge Software began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of client’s business goals. Founders Eric Newell, Becky Newell, and Cody Marshall recognized the need for a strategic business partner who could not only deliver software implementations but excel at it. As a 2024 Inc. Best Workplaces Honoree, a member of the Microsoft Inner Circle, and an award-winning Microsoft Solutions Partner, we have crafted a meticulous approach to project delivery. Our commitment to long-term support empowers our client’s success, and we approach our work with integrity, tenacity and a culture of continuous improvement. 

As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life. We foster a flexible work environment and promote a remote-forward culture with team members located across North America. We also have office locations in Fargo, ND, Minneapolis, MN and Winnipeg, Manitoba, where we welcome our teams to collaborate in person. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by continuous learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to all of our team members.

It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. With specialties in the entire suite of Microsoft Dynamics business applications and complementary Microsoft technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from within. Come join us on this exciting journey! 

Stoneridge Software is looking for an Account Manager who is highly motivated, Client-centric, and tenacious when building relationships with clients. The Account Manager must look to create and maintain long-lasting, trusting relationships with our clients. We need someone who will oversee a portfolio of existing clients as well as seek new sales opportunities. You will be in charge of expansion sales and relationships with clients and will be asked to maintain the company’s existing relationships with a client or group of clients. Clients keep our business thriving, which makes this role essential to Stoneridge’s culture. As an Account Manager, you’ll serve as a key point of contact for your clients, ensuring their needs are met, their goals are met, and their experience with Stoneridge is consistently positive.  

• Client Engagement & Nurturing
• Manage a book of pooled and nurtured accounts with light-touch relationship models. 
• Execute targeted outreach campaigns to increase client engagement using automated tools (e.g., email cadences, digital content, webinars). 
• Monitor client activity and proactively reach out to re-engage inactive or at-risk accounts, as well as those that display fit or interest in service offerings. 
• Growth & Opportunity Identification
• Surface cross-sell and upsell opportunities through data insights, usage patterns, and client feedback. 
• Support outbound initiatives to promote relevant services or solutions based on client segment and profile. 
• Maintain clear documentation of outreach and engagement efforts in CRM and account tracking systems. 
• Prioritize learning about key solutions (Microsoft and Stoneridge offerings) and industry trends to better support client conversations. 
• Client Data & Reporting 
• Maintain accurate and up-to-date client records, interactions, and opportunity data in CRM. 
• Use data to segment accounts, personalize messaging, and track performance against engagement and conversion goals. 
• Generate reports on account health, engagement metrics, and growth opportunities. 
• Collaboration
• Partner with marketing to deploy effective nurture campaigns and client education efforts. 
• Work closely with Client Partners to identify accounts ready for elevated strategic engagement. 

• Bachelor's degree in Business Administration, Sales, or a related field, or equivalent work experience 
• Proven experience in account management or a similar client-facing role (e.g., Key Account Manager, Sales Account Manager, or Junior Account Manager) 
• Hands-on experience selling Microsoft Dynamics Suite solutions 
• Strong communication and presentation skills, with the ability to influence stakeholders at all levels, including executives and C-suite leaders 
• Skilled in using CRM systems and Microsoft Office applications, with a strong focus on Excel 
• A track record of delivering customer-centric solutions that drive value 
• Skilled at managing multiple accounts and projects simultaneously, with keen attention to detail 
• Excellent listening, negotiation, and presentation capabilities 
• Communicates effectively, actively listens and involves others and ensures messages are clearly conveyed 
• Ability to communicate effectively in both spoken and written English 
• Exhibits Stoneridge Software's Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work 

• Work Location: This position is available remotely in the United States or remotely in the following Canadian Provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, and Saskatchewan.

• Travel Required: Incumbent is expected to attend industry events across the United States and Canada (up to 20%).

• Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the U.S. or Canada. 

• Our philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance.  Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.

• Medical Insurance (premiums for employees paid for by the company)
• Dental Insurance
• Vision insurance
• 401(k) contribution program (US) or RRSP Benefits (Canada)
• Life insurance
• Disability Benefits
• Paid parental leave
• Paid flexible time off
• Paid sick time (US) or floater days (Canada)
• Paid holidays
• Flexible work schedules
• Mobile/internet reimbursement
• Employee and family assistance program
• Learning and development allowance
• Employer charitable contribution
• Social wellness clubs
• Paid business mileage
• Home office and wellness allowance (US Only)
• HSA contribution (US Only)

We live and breathe our core values:

Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work

They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.

Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique. We acknowledge that individuals from marginalized communities are statistically less likely to apply to a position that they don’t meet all of the qualifications for. We encourage these individuals to apply. Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members. 

We will comply with local guidelines regarding infectious diseases and vaccine requirements. Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.