Business Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As the Business Manager, you will report directly to the Chief of Staff of Commercial and play a critical role in supporting the Vice President of AMS Commercial Sales to orchestrate and execute against their short and long-term priorities. Consequently, the role will be focused on leading the operational and strategic execution of the overall business plan while integrating planning within the current year and out-year.

What you will do in this role:

• Assist in developing, communicating and executing on a multi-faceted plan to grow business across the Major Areas. 
• Collaborate with business partners across Sales Operations, Solution Sales, Solutions Consulting, Field Marketing, Customer Success and ACE to drive alignment on go-to-market strategy; ensure alignment of priorities and goals.
• Coordinate out-year planning to ensure the organization continues to scale to support growth expectations.
• Incubate and develop emerging programs that are deemed strategic investments (Industry, Transformational Mega Deals, VAM, SWA, etc.).
• Align with other Sales leaders across the area around key best practices for forecasting, driving sales, pipeline development & leadership excellence
• Partner with HR to drive team talent development and consistent recruiting practice.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Field Sales expeirence mandatory
• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level
• Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
• A self-starter with a proven track record for leading strategic planning and organization change
• A strong operational mindset with a focus on building organizations to scale in a cross-functional capacity.
• A competitive spirit and optimistic attitude, as well as a strong work ethic, humility, and excellent team-building communication and listening skills.

FD21

For positions in this location, we offer a base pay of $135,300 - $236,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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