Senior Technical Account Manager - job 1 of 2

About the Role

We’re looking for a Technical Account Manager to join our Customer Experience team and ensure the technical success and long-term satisfaction of Rossum’s top-tier enterprise customers. In this role, you’ll be the go-to technical partner for our largest accounts, designing and implementing workflows that help them scale faster with less manual effort.

We’re on the lookout for someone who thrives on solving complex problems, can translate business needs into technical solutions, and enjoys building strong, lasting customer relationships. If you’re excited about scalable technical support and AI-first customer journeys, you’ll fit right in.

What You’ll Do

• Act as the primary technical point of contact for assigned enterprise customers.

• Design and implement custom document workflows using Rossum’s configuration tools and extensions.

• Advise customers on API integrations and best practices for connecting Rossum to internal systems.

• Troubleshoot and resolve technical issues, advocating for customers’ needs.

• Coordinate with cross-functional teams during complex solution delivery.

• Deliver training and create documentation to ensure customer adoption and success.

• Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.

• Relay product feedback to our Product & Engineering teams.

Who You Are

• 5+ years in customer-facing technical roles, ideally in B2B SaaS.

• Strong track record in solving technical challenges and driving customer success.

• Experience in Business Process Mapping and Technical Requirements Gathering.

• Hands-on skills with APIs, JSON, web applications, and system integrations.

• Excellent communication and enterprise stakeholder management skills.

• Adaptable, quick to learn, and highly collaborative.

• Bonus points for Git, SQL, Python, or experience in a scale-up environment.

What Success Looks Like

Within 3 months:

• Complete Rossum platform and API training.

• Build strong relationships with key customer stakeholders.

• Identify and propose 2–3 workflow “quick wins.”

Within 6 months:

• Implement regular customer syncs and define core KPIs.

• Reduce escalations and improve delivery consistency.

• Deliver runbooks for critical workflows.

Within 12 months:

• Roll out standardized solutions across all assigned accounts.

• Achieve measurable improvements in customer satisfaction scores (NPS, CSAT).

• Present a scalable plan for expanding Rossum usage within customer teams.

Why Join Us?

At Rossum, we’re on a mission to free the world from manual data entry by building the most flexible AI document platform. Every hour we save is an hour someone can spend on more meaningful work.

What sets us apart:

• Cutting-edge AI technology reshaping how businesses work worldwide.

• A collaborative, supportive environment where autonomy and initiative thrive.

• Scale-up energy with room to grow personally and professionally.

• A culture of diversity, empathy, and authentic connection.

Benefits (US)

• 20 days of vacation + 5 sick/personal days.

• 12 weeks of parental leave (first 6 weeks fully paid).

• Medical, dental, and vision coverage (Aetna, Guardian, VSP).

• 401(k) with 100% employer match up to 6% of eligible compensation.

• Flexible working hours.

• High-end tech (MacBook, external monitor, keyboard of your choice).

• Employee Stock Option Plan.