Fast Facts

Figma is seeking a Manager of Technical Account Management to lead a global team focused on enhancing customer success through technical integrations and support. This role involves building strategic programs, mentoring team members, and collaborating with various departments to drive impactful customer outcomes.

Responsibilities: Key responsibilities include leading a team of TAMs, implementing impactful programs, monitoring team performance against success metrics, participating in customer meetings, and defining the technical post-sales strategy in collaboration with cross-functional teams.

Skills: Candidates should have strong leadership experience, technical customer-facing skills, effective communication abilities, and a hands-on approach to problem solving.

Qualifications: Preferred qualifications include experience managing distributed teams across regions and familiarity with scripting or development, although not required.

Location: This position can be performed remotely in the United States, with hubs in San Francisco, CA and New York, NY.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $150,000 - $230,000.

The Manager, Technical Account Management position is a unique opportunity to build and lead a Technical Account Management function at one of the most innovative and beloved platforms in the industry. As the first Manager of TAMs at Figma, you will have the ability to help define the vision, shape the team, and influence how we drive technical success for some of the world's most forward-thinking companies. You'll combine deep technical expertise with customer success acumen to guide your team in driving adoption, steering complex implementations, and ensuring our customers realize maximum value from the Figma platform. This team focuses on the technical aspects of customer success—from API integrations and custom plugin development to identity implementations and technical onboarding. If you are a strategic builder of post-sales technical teams who thrives in high-growth environments and wants to leave a lasting mark, there is no better place to do it than in this role at Figma!

In this highly collaborative role, you will partner with leaders in Customer Enablement, Onboarding, Solutions Consulting, Sales, and Product to deliver seamless technical experiences for our customers. Your ability to translate complex technical concepts into business value, lead a team of technical post-sales specialists, and build trusted technical relationships both internally and externally will make your team an indispensable strategic addition to Figma’s GTM strategy. 

If you're passionate about solving complex technical challenges, enjoy working at the intersection of technology and customer success in a high-growth environment, and love helping enterprise teams unlock the full potential of developer tools, we'd love to meet you.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead and motivate a diverse team of TAMs across the globe
• Build and implement programs that help scale our TAM function and drive greater impact for our customers
• Establish success metrics for your team and monitor team performance, supporting team members in exceeding their goals
• Participate in customer meetings alongside your team
• Assist in continual training and development, including mentorship, hiring, and career growth
• Work cross-functionally to help define and execute our technical post-sales strategy

We'd love to hear from you if you have:

• 3+ years people leadership experience for technical post-sales (preferable) or pre-sales teams.  
• 6+ years of relevant customer-facing technical experience (Technical Account Manager, Technical Implementation or Support, Solutions Architect, Solutions Consultant, or similar) in a SaaS organization 
• Experience developing and implementing strategic programs that have impact and reach across teams
• Experience establishing performance metrics and operational rigor for a team of technical ICs
• Effective storyteller; strong verbal and written communicator/presentation skills
• Strong experience working effectively with cross-functional partners (Success, Sales, Product, Success)
• Hands-on approach to problem solving. Is an effective coach but can jump in as a player when needed

While not required, it’s an added plus if you also have:

• Experience managing teams across time zones/ regions preferred
• Has scripting or development experience (basic experience is okay)
• Has a public presence, experience leading speaking engagements, or can point to externally facing talks, webinars, or presentations they’ve hosted

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.