Technical Account Manager
Skills
- Hands-on experience with APIs and enterprise integrations
- Practical knowledge of identity management (SSO, SAML, enterprise auth)
- Ability to read and debug code (JavaScript, Python, Java, or similar)
- Experience managing complex technical implementations and projects
- Strong written and verbal communication for technical and business audiences
- Familiarity with enterprise security and compliance processes
Responsibilities
- Provide technical onboarding, implementation, and adoption support for enterprise customers using Figma's Platform
- Consult on custom plugin development and extended platform capabilities
- Deliver post-sale Enterprise API guidance and product integration consultation
- Support and complete security questionnaires in cross-functional teams
- Lead complex technical deployments and coordinate multi-stakeholder projects
- Provide ongoing technical guidance for identity implementations (SSO, SAML, enterprise auth)
- Collaborate with Product and Engineering to surface customer-driven technical improvements
- Create technical documentation, best-practice guides, and enablement materials
- Work cross-functionally with Customer Enablement Managers, Solutions Consultants, and Account Executives
Education
- Bachelor’s degree in Computer Science, Engineering, or related field or equivalent experience
- Relevant technical certifications are a plus (e.g., identity or cloud certifications)
Benefits
- Equity (stock options) and competitive compensation
- Health, dental, and vision coverage
- Retirement plan with company contribution
- Parental leave and family planning support
- Mental health and wellness benefits
- Generous PTO and company recharge days
- Learning & development stipend and work from home stipend
- Cell phone reimbursement
- Sales incentives for sales roles and annual bonus plan for eligible non-sales roles
Average salary estimate
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Born on the web, Figma is a collaborative online platform designed for teams to create, share, test, and deliver superior designs from start to finish.
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