Account Specialist (Remote - Wisconsin)

This position is posted by Jobgether on behalf of Williamson-Dickie Europe, a VF Company. We are currently looking for an Account Specialist in Wisconsin (USA).

This role plays a vital part in supporting sales teams by managing account order processing and delivering excellent customer service throughout the order lifecycle. The Account Specialist collaborates closely with sales representatives, customers, distribution centers, and internal departments to ensure orders are accurately entered, priced, processed, and shipped on time. This position offers a dynamic balance of teamwork and independent work within a fast-paced environment, ensuring customer satisfaction and operational efficiency. The role is fully remote, ideally based in Wisconsin, providing flexibility while maintaining strong communication and coordination.

Accountabilities

• Manage assigned orderbook by accurately entering, revising, and releasing customer orders, and provide order entry support for team members as needed.
• Deliver exceptional customer service by offering product information and assisting with order selection to meet departmental goals.
• Proactively address inquiries, requests, and complex issues from customers, sales representatives, and management.
• Investigate product and service issues and communicate resolutions and action plans promptly with business partners.
• Review and process return authorizations and credit requests, ensuring accurate invoicing for all purchase orders.
• Handle inbound customer calls professionally and support daily department activities and special projects as required.

• High school diploma or equivalent; Associate’s degree preferred.
• 3 to 5 years of related professional experience preferred.
• Proficient with Microsoft Office; knowledge of SAP and Cognos reporting is a plus.
• Strong customer service orientation with high attention to detail.
• Excellent verbal and written communication skills.
• Ability to work collaboratively across teams and build trust with colleagues.
• Self-starter with a proactive approach to work and adaptability to learn.
• Comfortable with extensive computer use and phone communication.
• Willingness to work overtime when necessary to meet demand.

• Competitive hourly wage ranging from $18.40 to $23.00 USD.
• Eligibility for additional compensation such as annual incentives, sales incentives, or commissions.
• Comprehensive benefits package including medical, dental, and vision plans.
• Flexible fully remote work setup based ideally in Wisconsin.
• Supportive and inclusive work environment valuing diversity and equal opportunity.
• Opportunities for professional development and training.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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