Csat Jobs

Lead the on-site customer service team in Jacksonville for a utility billing firm, driving KPI performance, quality assurance, and exceptional resident and property-manager experiences.

Support Tin Can customers as a seasonal Customer Experience Specialist, delivering empathetic, clear, and speedy help across email, text, DMs, and occasional calls during our holiday scale-up.

Lead and scale a high-touch Customer Success onboarding and adoption team to drive rapid time-to-value, product adoption, and long-term customer health at a high-growth SaaS platform.

Empathetic

Collaboration over Competition

Growth & Learning

Passion for Exploration

Fast-Paced

Startup Mindset

Diversity of Opinions

Rise from Within

Lead the design and rollout of a global post-sales operations framework at Figma, building metrics, reporting, and governance to drive predictable customer outcomes.

Drata seeks an experienced Senior Director of Customer Support to scale global support operations, implement AI-driven automation, and maintain enterprise-grade response, reliability, and customer satisfaction.

Everway is seeking a Manager, Professional Learning to lead and scale professional learning programs that improve customer outcomes and drive product adoption.

Senior customer-success leader needed to drive retention, scale playbooks, and lead a Central-region team for a high-growth EdTech SaaS company.

An experienced technical-support leader needed to manage day-to-day operations and mentor a Dallas-based team while troubleshooting complex government ERP issues and driving improvements in support processes.

Acumatica is hiring a Customer Success Manager to drive adoption, retention, and expansion across a portfolio of mid-market and enterprise customers while delivering exceptional CSAT and NPS.

Lead and scale Roamly's hybrid customer service and retention team in the Austin metro area, focusing on KPI-driven performance, employee development, and process automation.

Lead a global customer education delivery organization to scale high-quality instructor-led and digital training programs and drive customer success through exceptional learning experiences.

Finalsite seeks an experienced VP of Professional Services to own and optimize the end-to-end implementation journey for K-12 clients while building a high-performing, remote services organization.

Provide fast, accurate technical support for NinjaCat’s SaaS platform while helping train AI support systems and improving documentation to reduce ticket volume.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Take Risks

Casual Dress Code

Startup Mindset

Emails over Meetings

Collaboration over Competition

Fast-Paced

Growth & Learning

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

WFH Reimbursements

Some Meals Provided

Snacks

Onsite Cafeteria

Social Gatherings

Dental Insurance

Vision Insurance

Lead a remote Technical Account Management team at CrowdStrike to drive customer success, reduce risk, and strengthen security outcomes for North American and LATAM customers.

At Novo, a Series B fintech reimagining banking for small businesses, the Escalations Support Specialist will own complex escalations, improve processes through data-driven insights, and champion exceptional multi-channel customer support.

Lead Gravie’s member services optimization strategy and team to drive process transformation, technology enablement, and measurable improvements in service quality and efficiency.

Senior User Researcher needed to lead qualitative and quantitative research that shapes product decisions for MagicSchool's generative AI platform for educators.

Lead the strategy and day-to-day operations of AI self-service platforms to scale conversational AI capabilities and deliver measurable customer support improvements in a remote, high-autonomy role.

Lead Visa's IVR and omnichannel product strategy for DPS, designing voice and SDK-enabled experiences that improve containment, reduce AHT, and elevate cardholder satisfaction.

Lead customer onboarding and adoption for AIRS at Palo Alto Networks, driving renewals, upsell, and customer advocacy while partnering closely with sales, consulting, and product teams.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Customer-Centric

Social Impact Driven

Rapid Growth

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Mental Health Resources

Life insurance

Disability Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Holidays

Paid Time-Off

Drive and scale Samsara’s chatbot and voice AI self-service programs to boost containment, improve customer satisfaction, and reduce support case volume.

SugarCRM is hiring a data-driven Support Operations Analyst to develop dashboards, surface operational trends, and lead improvement initiatives for the Denver-based Technical Support organization.

Inclusive & Diverse

Mission Driven

Empathetic

Collaboration over Competition

Growth & Learning

Performance Bonus

Equity

Learning & Development

Maternity Leave

Paternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time-Off

Social Gatherings

Flex-Friendly

Mental Health Resources

Join Coursera's Scaled Support team to lead and grow LLM-powered bot capabilities that improve customer support metrics and automate user interactions across chat and email.

Donorbox is hiring a Junior Customer Success Manager to guide mid-tier and new CRM users through onboarding, boost product adoption, and surface expansion opportunities for a fast-growing nonprofit-focused SaaS platform.