Junior Customer Success Manager
Skills
- Strong written and verbal communication
- Experience with CRM and customer success tools (e.g., HubSpot, Intercom)
- Basic product analytics and usage interpretation
- Webinar delivery and educational content creation
- Customer-first, empathetic approach
- Organizational and multi-account management skills
Responsibilities
- Manage relationships with mid-tier customers to ensure onboarding success and ongoing adoption
- Act as the first human contact for new users who haven't yet interacted with a representative
- Conduct onboarding check-ins, product walkthroughs, webinars, and educational sessions
- Analyze usage to identify upsell/cross-sell opportunities and hand off qualified leads to Sales
- Collect and share customer feedback with Product and Customer Operations to inform improvements
- Drive community engagement via events, user groups, newsletters, and in-app messages
- Track and report activation rates, engagement, NPS/CSAT, and expansion opportunities
- Collaborate cross-functionally to ensure consistent customer messaging and handoffs
- Continuously improve onboarding and engagement workflows and resources
Education
- Bachelor's degree or equivalent experience
- Relevant coursework or training in communication, business, or related fields
Benefits
- Fully remote work across the United States
- 21 days PTO (including birthday), 8 designated holidays, 2 paid volunteer days, 5+ sick days
- Employer-sponsored health, dental, vision, and life insurance through TriNet
- 401(k) with employer match up to 4%
- Home office and professional development reimbursement up to $1,500
- Eligibility for employee equity (stock options)
- Wellness program with fitness and mindfulness classes
Average salary estimate
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