GenAI Customer Success Manager (Account Manager)
Skills
- 7+ years account/project management in agency or marketing environments
- Experience implementing and working with automation and GenAI content tools
- Proven ability managing onsite and offshore production teams
- Strong forecasting, resource planning and project burn-rate management
- Excellent stakeholder engagement, communication and escalation skills
- Familiarity with Adobe Workfront and Microsoft 365
Responsibilities
- Own E2E content factory delivery for up to five brands, ensuring brand consistency and quality from brief to final asset
- Manage and line-manage project managers (onsite and offshore), assign briefs and resource work according to forecasted peaks
- Produce and maintain production timelines, SLAs, pipeline forecasts and campaign burn-rate tracking
- Act as onsite client communicator for timeline-specific queries and escalate issues to Program Lead/Operations Manager
- Oversee localization activities including translations, pricing validation, global approvals and market participation
- Lead daily stand-ups with Satellite Studio teams and provide escalation/resolution for delivery blockers
- Support monthly data-led reporting, QBRs, invoicing and handling out-of-scope requests
- Champion automation and GenAI tool adoption to scale content creation and adaptation
Education
- Bachelor’s degree or equivalent experience
- Professional development or certifications in project/account management preferred
Benefits
- Competitive base salary and total compensation package
- Professional development and learning opportunities
- Inclusive, pro-diversity workplace policies
- Sustainability-focused company initiatives
- Standard employer benefits (health, retirement, paid time off) depending on local policy
Average salary estimate
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