Partner Account Manager, Residential

About Omnidian

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA

The Job

As a Partner Account Manager, you will be responsible for managing and growing relationships with top volume Residential Field Service Partners (FSPs), ensuring a best-in-class service delivery experience. You will collaborate closely with Residential Field Service Managers, Onboarding, Dispatch, Compliance, and Procurement teams to support partner performance and engagement. This role reports to the Manager, Partner Account Manager and serves as a key liaison between Omnidian and our FSP network.

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

• Build and maintain strong, collaborative relationships with high-volume residential FSPs.
• Serve as the primary point of contact for partner escalations, communications, and alignment
• Establish structured engagement cadences (e.g., QBRs, check-ins, performance reviews)
• Support Accounts Payable processes, ensuring timely payment escalation and resolution
• Foster mutual growth through transparent and proactive communication

• Monitor KPIs and SLAs (volume capacity, turnaround time, dispatch-to-completion ratios)
• Deliver structured performance reporting and feedback using tools like Salesforce and Sigma
• Partner with RFSMs to address performance gaps and drive improvement plans
• Track key operational metrics (dispatch to accepted, accepted to scheduled, etc.)
• Identify trends to inform strategic partner initiatives
• Collaborate cross-functionally to drive operational efficiencies and partner satisfaction

• Identify and implement efficiency improvements to enhance Field Service Network performance.
• Gather feedback from partners to identify improvement opportunities and implementation strategies.
• Pilot new service strategies to boost partner engagement and performance.

• A strong relationship builder who communicates with clarity and empathy
• Skilled at balancing partner advocacy with operational performance goals
• Comfortable analyzing data and using insights to drive decisions
• Highly organized, detail-oriented, and proactive in problem-solving
• Collaborative and able to work cross-functionally 

• 2+ years of Solar Operations experience
• 3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations
• Demonstrated experience managing external partner or vendor relationships at scale
• Strong analytical skills with ability to interpret performance metrics and KPIs
• Excellent communication, stakeholder management, and conflict resolution skills
• Intermediate Salesforce skills (reports, dashboards, workflows)

• Previous experience in field service operations environments
• Exposure to partner network scaling or account segmentation strategies
• Familiarity with contract terms and operational SLAs

• We plan to have this role start around early November
• We are unable to provide sponsorship for this role, now or in the future

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

• We mentor and invest in our employees and prioritize them for future opportunities. Check out ourInstagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

Privacy

California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/

Diversity and Inclusion

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.