Client Success Manager - Enterprise Accounts
Skills
- Experience managing enterprise B2B SaaS accounts and renewals
- Strong executive presence and stakeholder management
- Proficiency with Salesforce for account workflows and forecasting
- Ability to use data (NPS, CSAT, adoption metrics) to assess health and drive actions
- Excellent written and verbal communication and presentation skills
- Organizational skills with ability to manage competing priorities
Responsibilities
- Act as the primary strategic contact for assigned enterprise accounts across the full client lifecycle from onboarding to renewal and expansion.
- Own success metrics and business outcomes; run regular business reviews and success checkpoints.
- Proactively identify risks and opportunities through account health monitoring and client engagement.
- Design and deliver enablement and training to drive product adoption and client proficiency.
- Manage escalations and coordinate cross-functional teams (Sales, Legal, Product, Support) to resolve issues and advance client goals.
- Lead renewal processes, coordinate pricing/contract discussions, and accurately forecast renewal risk.
- Identify and support upsell and cross-sell opportunities in partnership with Account Executives and commercial teams.
Education
- Bachelor’s degree in Business, Marketing, Communications, or related field preferred
- Equivalent work experience in client-facing SaaS roles accepted
Benefits
- Medical, dental, and vision plans with company HSA contributions starting Day 1
- 6% 401(k) match
- Generous PTO package, paid holidays, sick days, wellness days, and caregiver leave
- Remote work stipend ($65/month) and remote-first working conditions
- Career development, tuition assistance, and team-building activities
- Employee assistance resources, Calm app access, pet insurance, life and supplemental insurance
- Charitable contribution match up to $250/year
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
SuperDial is hiring a strategic Customer Success Manager to quarterback customer accounts, drive renewals and upsells, and build scalable CS processes for its AI-powered healthcare platform.
Lead technical integration and lifecycle success for major merchant partners by combining deep API and troubleshooting expertise with strong client relationship and project management skills at Affirm.
Lead and develop a remote Client Success team at Intelerad to ensure customers realize value from medical-imaging SaaS products, driving retention, growth, and strategic account outcomes.
Trove Brands is hiring an Account Manager-LATAM to build and scale distributor, retail, and ecommerce partnerships across Latin America for its portfolio of consumer brands.
Join RRD as an Account Specialist to coordinate print and kitting production, serve as the primary client contact, and ensure jobs meet specifications and schedule requirements.
Trucordia is hiring an experienced Commercial Lines Account Manager to manage and service commercial accounts, coordinate with carriers and internal teams, and ensure proper coverage for clients.
Pluralsight seeks an experienced Director of Strategic Customer Success to lead strategy, operations, and teams that drive customer value, engagement, and retention across enterprise accounts.
An experienced C&I solar leader is needed to run post-award project delivery and customer success—owning negotiations, execution, and team leadership to move commercial solar projects to financial close at Station A.
Trucordia is hiring a Commercial Lines Client Manager in Jacksonville to manage a portfolio of P&C and L&H clients, lead renewals, and deliver consultative service.
Oktopost is hiring an Account Manager to manage post-sale customer journeys, drive account growth and renewals, and strengthen long-term partnerships with B2B clients.
Steer is hiring a remote Customer Success Manager to build strong customer relationships, drive adoption of our CRM and scheduling products, and own retention and expansion for single-shop accounts.
Lead retention, adoption, and expansion efforts for QAD Redzone’s install-base customers as a strategic Global Account Director focused on driving renewals and upsell growth.
Omnidian seeks a Partner Account Manager to manage high-volume residential field service partner relationships and drive operational performance across its distributed solar and storage network.
Rithum is the heartbeat of commerce
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
