Customer Success Manager
Skills
- 3+ years B2B SaaS customer success, account management, or consulting experience
- Proven ability to influence customer behavior and drive product adoption
- Experience teaching technical concepts to non-technical users
- Strong presentation and customer-facing skills for small business/owner audiences
- Excellent written and verbal communication
- Comfort using product and behavioral analytics tools (e.g., Pendo)
Responsibilities
- Build and maintain strong relationships with single-shop customers to understand needs and ensure success with Steer.
- Create, own, and execute customer success and engagement plans for your book of business.
- Drive commercial goals including retention and revenue expansion.
- Lead webinars, demos, and one-on-one consultations to train and educate customers.
- Use behavioral analytics (e.g., Pendo) to segment customers and scale communications.
- Act as the voice of the customer; influence product roadmap and cross-functional improvements.
- Serve as primary liaison between customers and internal teams and maintain regular proactive communication.
Education
- BA/BS degree or equivalent experience
Benefits
- 100% remote role
- 100% employer-paid medical insurance
- Flexible PTO (minimum 15 days)
- Generous parental leave
- 401(k)
- Learning stipend and opportunities for career growth
- Work-from-home equipment provided
- Collaborative, innovative startup culture
Average salary estimate
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Founded in 1993 by Dr. Babu Padmanabhan, STEER ENGINEERING PVT. LTD, is committed to the design, creation and implementation of advanced materials platform technology that effectively transforms and functionalises materials in the field of pharmac...
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