Customer Success Analyst

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.

Our Customer Success team is dedicated to building deep, meaningful relationships with our existing customers, helping them implement the H1 platform and realize the full value of our products and data offerings.

WHAT YOU'LL DO AT H1

As a Customer Success Analyst at H1, you’ll onboard, train, and manage a broad portfolio of low-ARR accounts across our Medical and Clinical product lines. You’ll also support the Customer Success team through user training, usage metrics and trend analysis, and the creation of standard client materials.

You will:

- Serve as a trusted partner to clients—proactively identifying opportunities to deliver value and ensuring successful adoption of H1 solutions

- Collaborate closely with the Customer Success team, as well as Product, Sales, and other cross-functional partners, to represent client needs and influence product evolution

- Build strong, long-term relationships with clients by guiding them through onboarding, implementation, and account growth

- Define client-specific success criteria, goals, and KPIs, and support clients in achieving measurable outcomes

- Prepare monthly and quarterly client reports that highlight usage trends and key insights

- Effectively prioritize across multiple accounts and projects, ensuring deadlines and commitments are consistently

ABOUT YOU

We’re looking for someone who is committed, proactive, and approachable, with exceptional organizational and project management skills. You thrive in a fast-paced environment, manage multiple priorities with ease, and focus on setting both clients and teammates up for long-term success.

- You have strong attention to detail and a genuine eagerness to learn

- You demonstrate grit, resilience, and tenacity, with a desire to grow and scale alongside the company

- You’re adept at balancing multiple projects and priorities across both technical and business stakeholders

- You’re a clear, confident communicator and presenter with strong executive presence

- You’re passionate about client success and building lasting relationships

REQUIREMENTS

- 1+ years of customer facing experience in the Life Sciences and/or Tech industry (Customer Success, Account Management, or Client Services role (healthcare or biopharma experience strongly preferred)

- Strong communication and presentation skills; ability to engage with stakeholders and users across all levels of an organization

- Proficient in G-Suite and Microsoft 

- Comfortable assisting with other projects and duties as assigned

COMPENSATION

This role pays $52,000k to $65,000 per year, based on experience, plus a variable commission based on personal performance, in addition to stock options.

Anticipated role close date: 12/8/2025

H1 OFFERS

- Full suite of health insurance options, in addition to generous paid time off

- Pre-planned company-wide wellness holidays

- Retirement options

- Health & charitable donation stipends

- Impactful Business Resource Groups

- Flexible work hours & the opportunity to work from anywhere

- The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

H1 is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

H1 is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.