Customer Success Manager, Daylight
Skills
- Customer success, account management, or consulting experience (5+ years).
- Knowledge of multifamily revenue management and pricing strategy.
- Strong analytical, data-driven decision-making and problem-solving skills.
- Experience communicating technical and data insights to executive stakeholders.
- Proficiency with Salesforce or similar CRM, Google Suite, and analytics dashboards.
- Highly organized with ability to manage multiple complex accounts.
Responsibilities
- Manage a portfolio of Daylight customers to drive adoption, engagement, renewals, and expansion.
- Partner with Pricing Advisors to deliver measurable pricing performance and customer satisfaction.
- Lead QBRs and business reviews focused on ROI, rent growth, and product impact.
- Drive customer utilization through proactive outreach, data insights, and process recommendations.
- Collaborate with Product, Onboarding, and Support to resolve issues and influence roadmap priorities.
- Own renewals and identify expansion opportunities with Sales.
- Serve as the customer advocate internally and capture prioritized feedback.
- Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.).
- Provide mentorship and subject-matter input to peers as Daylight scales.
Education
- Bachelor’s degree required.
- Advanced degree or relevant industry certifications preferred.
Benefits
- 100% remote workplace
- Competitive compensation
- Open vacation policy
- Medical, dental, and vision insurance
- 100% paid short-term disability, long-term disability, and life insurance
- 401(k) program
- Inclusive culture with a strict no a**holes policy
Average salary estimate
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