Staff Technical Account Manager
Skills
- 7+ years in client-facing technical roles (TAM, Solutions Engineer, Sales Engineer, Integration Engineer) in SaaS/FinTech preferred
- Deep understanding of RESTful APIs, webhooks, and HTTP; experience using API testing tools such as Postman
- Ability to read and understand production-level code (HTML, JavaScript, SQL) and familiarity with at least one server-side language (e.g., Python)
- Strong knowledge of modern web and mobile architecture, SDKs, and client-server models
- Proven troubleshooting skills using browser dev tools, log analysis (e.g., Snowflake, Chronosphere), and ticketing platforms (e.g., Jira, Notion)
- Excellent written and verbal communication, with ability to translate business goals into technical solutions
- Project management and cross-functional coordination experience
Responsibilities
- Act as the primary technical lead for a portfolio of key merchant accounts in a new geography, building trust with developer and product counterparts.
- Project manage merchant integrations and post-launch expansion initiatives, using and improving implementation guides, playbooks, troubleshooting flows, and UAT plans.
- Collaborate with Commercial counterparts to define account strategy, identify opportunities, and participate in solution selling to prospects.
- Provide ongoing technical support across the customer lifecycle, rapidly triaging and resolving critical issues and coordinating cross-functional teams to remediate complex problems.
- Convey product and engineering feedback from merchant interactions and contribute to iterative product improvements.
Education
- Bachelor’s degree in a related field or equivalent practical experience
- Degree in a technical major (Computer Science, Engineering, Mathematics) or bootcamp graduation is a plus
Benefits
- Comprehensive health coverage with Affirm subsidizing premiums for employees and dependents
- Dental and vision coverage
- Equity grants and Employee Stock Purchase Plan (ESPP)
- Monthly stipends for technology, wellness, food, and family-forming expenses
- Generous vacation and holiday policies
- Remote-first work model with occasional office requirements for proximal roles
- Inclusive interview process with accommodations for candidates with disabilities
Average salary estimate
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