Account Manager - NY

About Profound

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

Learn more at tryprofound.com.

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisions utilizing the Profound platform.

Profound has raised capital from Khosla Ventures, Saga Ventures, and South Park Commons. Profound works with a wide range of customers, including Indeed, MongoDB, Zapier, Workable, Chime, and Ramp.

What You’ll Do

• Own a portfolio of 40-50 accounts and be directly responsible for renewal and expansion revenue.

• Co-manage the customer lifecycle with the Engagement Management team, from onboarding through renewal, identifying opportunities to deepen adoption and value.

• Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner.

• Build an organizational mapping of customer deployments to expand relationships and impact.

• Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets.

• Lead commercial conversations — from running executive business reviews to negotiating multi-product renewals and upsells.

• Forecast with precision, leveraging CRM data and pipeline management best practices to ensure transparency and accountability.

• Collaborate cross-functionally with Product, Engineering, Engagement Managers, etc. to deliver a seamless customer experience and surface insights that drive adoption.

Who You Are

• 3+ years of SaaS experience in account management, renewals, or expansion sales.

• Track record of exceeding commercial targets through renewals and upsells (quota-carrying experience preferred).

• Strong consultative selling skills — comfortable leading discovery, demos, and business reviews with senior stakeholders.

• Excellent negotiation and closing skills, with the ability to manage complex deals and procurement processes.

• High emotional intelligence and communication skills — able to build trust quickly and manage multiple stakeholder relationships.

• Highly organized and data-driven, with strong pipeline discipline and attention to detail.

• Entrepreneurial mindset — resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment.

High integrity and long-term orientation — motivated by customer success and sustainable revenue growth.