Client Manager
Skills
- 3+ years in client, patient management, or high-volume customer service; staffing experience preferred
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication and escalation management
- Comfortable using scheduling, CRM, or workforce management systems
- Empathy and a client-first mindset with commitment to quality care
Responsibilities
- Own a panel of clients and serve as the primary point of contact throughout the care journey.
- Guide families through onboarding, conduct start-of-care consults and welcome calls.
- Maintain regular client contact to manage scheduling, adapt care plans, and ensure satisfaction.
- Build and maintain relationships with Care Pros and partner agencies to ensure quality matches and consistent staffing.
- Triage and manage escalations, complex care situations, and ticket resolution with sensitivity and professionalism.
- Collaborate cross-functionally with frontline support, staffing, HR/admin, product, and operations to improve processes.
- Track KPIs and use data and client feedback to identify and drive improvements in service delivery.
- Balance automation and personalized touches to drive operational efficiency while maintaining high-quality care.
Education
- High school diploma or equivalent required
- Bachelor's degree preferred but not required
Benefits
- Base salary $64,000–$69,000 (USD)
- Equity opportunities
- 401(k) with up to 4% company match
- Medical, dental, and vision coverage (including zero cost plans)
- Employer-paid short-term disability, long-term disability, and life insurance (voluntary additional life insurance available)
- Generous time off program, mental health benefits, Employee Assistance Program, wellness and discount programs
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
A U.S.-based remote MBA internship at Honor where you’ll lead a 10–12 week strategic project to generate measurable business impact and present findings to senior leadership.
Cengage Group seeks a Publisher Relations Associate to manage publisher relationships, process agreements, and support content acquisition and integration for Gale's digital products.
Lead LearnUpon’s Customer Success function from Salt Lake City as a strategic Director driving retention, expansion, and operational excellence across a global SaaS customer base.
Take ownership of a $1.5-2M ARR book as an Account Manager at Adthena, driving renewals, upsell and strategic relationships for market-leading search intelligence clients.
At Profound, an Account Manager will own 40–50 accounts, drive renewal and expansion revenue, and act as a strategic advisor to enterprise marketing and product stakeholders to grow AI visibility outcomes.
Nelnet Business Services seeks a remote Assistant Account Manager to manage payer communications, resolve payment account issues, and support account setups beginning November 10, 2025.
A performance marketing firm is seeking a Client Success Associate to manage client relationships, translate campaign data into actionable recommendations, and support retention while working remotely on EST hours.
NBCUniversal Global Advertising & Partnerships is hiring a Manager of Account Management to lead a high-performing team managing programmatic, streaming and linear agency relationships in New York.
BetterUp seeks an experienced Account Manager to drive renewals and expansion within enterprise accounts, partnering with Strategic AMs to deliver value to C-level stakeholders.
Lead enterprise payor partnerships and a high-performing Customer Success team to deliver measurable impact from Hippocratic AI’s healthcare LLM within payer organizations.
Manage and grow a defined territory of K–12 accounts for Learning Without Tears, driving renewals, upsells, and customer success through proactive outreach and relationship-building.
Experienced public sector Customer Success Manager needed to lead strategic, high-touch engagements with government and enterprise customers to deliver security, compliance, and mission outcomes at scale.
Lead onboarding, adoption, and renewal efforts for high-impact enterprise clients at a fast-growing security and compliance platform backed by leading investors.
DonorsChoose seeks a Manager, Corporate & Foundation Giving to steward a portfolio of major corporate and foundation partners and drive renewal revenue through consultative, customer-centric partnership management.
Honor exists to expand the world's capacity to care.
4 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
