Account Manager - job 1 of 2

Our Mission

Join us in shaping the future of paid search intelligence.

Adthena is an award-winning search intelligence platform powered by patented AI technology and a team of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the paid search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the clarity to optimize spend, increase ROI, and stay ahead of the competition.

Trusted by global brands like Citibank, L’Oréal, and Volvo, and backed by Updata Partners, we’ve been redefining search intelligence since 2012. Ready to make an impact in an industry-leading company? Let’s do it together.

In 2024, Adthena continued its winning streak, earning 9 major search industry awards. Highlights include Best AI Search Software Solution at the Global Search Awards, Best Use of AI for Data at the US Search Awards, and Best PPC Management Software Suite at the UK Search Awards.

Why Join Us?

We offer the best of both worlds: the maturity and stability of a well-established company combined with the energy, agility, and impact of a scaling tech organisation.

If you’ve been hesitant about joining a typical tech company due to concerns about chaos, fragility, or volatility, Adthena is your answer.

• We’re smaller than large-scale enterprises, offering more autonomy, less red tape, and accelerated growth.

Here’s what we offer:

• Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27.

• Award-Winning Product: Best AI Search Software Solution, Global Search Award 2024"

• Trust-Based Vacation: Take as much time off as you need, when you need it.

• Remote-First: 52% of Adthenians work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney).

• Flexible Work: Work how and where you do your best, with full autonomy over your day.

• Career Growth: Bespoke training and career development via "Sherpa plans” to guide your growth.

• Private Medical Insurance: Fully covered health care.

• Mental Health Support: Employee Assistance Program offering 24/7 confidential counselling, with access to ‘healthier living’ services such as ‘HeadSpace’.

• Family Care Package: Up to 6 months fully paid maternity leave, and 2 months paternity leave.

• Pension & 401(k): Competitive UK/US/AUS pension schemes, available from day one.

• Home Office Stipend: $200 for your ideal remote setup.

• Swag Welcome Gift: $50 credit to grab some merch.

• Birthday Day Off: Celebrate your special day.

• Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-ups. See here for more info.

• Volunteer Days: Make a difference with paid volunteer time each quarter. See here for more info.

About the Role

Reporting to: Dori Dolan, VP of Account Management

Location: Austin, TX or US Remote (Must be on ET or CT)

Interviews: 4 stages, totalling around 2.5 hours

Start Date: ASAP

More info: See FAQ below, our candidate hub, or reach out to [email protected]

About your Team

Adthena is a ‘Customer Value’ oriented business. As such, the Customer team is critical to our success. In our Austin office, this team consists of Account Management and Customer Success roles - both of which are critical to the success of our clients.

We work closely together to leverage each other's skills and abilities, ensuring that our clients are successfully achieving their goals. We work as a close-knit, highly functional team and contribute to the wider business by working closely with Sales and Marketing to encourage business alignment.

What you’ll do at Adthena

Working as part of a dedicated team focused on customer retention, growth and risk management, you will operate with autonomy while feeding back & being supported by the VP of Account Management.

As Account Manager, your objective is to strategically manage your book of business, working collaboratively with Customer Success Managers to avoid churn risk to ensure positive customer health and account expansion.

Being part of the Customer function, you will have the opportunity to earn through upsell and retention performance. Focus on your allocated clients to capitalise on these opportunities as they arise.

Responsibilities

• Ownership of small, medium and enterprise customers, totalling $1.5-2million in ARR.

• Deliver retention in excess of 90% each financial quarter for renewing clients in your allocated book of business (25 - 30 customers)

• Working across various verticals, with both clients direct and agencies at several levels (including C suite) to understand both overt and discreet needs.

• An ability to foster and build strategic relationships to understand and record Adthena’s impact on outcomes and results. To ensure ongoing satisfaction to aid in the renewal of engagements.

• Work closely with internal stakeholders (CS, Product, Finance) on renewal strategy

• Build relationships with senior and economic stakeholders

• Identify risks and opportunities by customer

• Create and execute recovery plans for clients who are deemed at risk

• Produce and present business reviews

• Plan and execute strategic growth plans for existing client base

• Negotiate commercials and terms of engagement

• Monitor client health and forecast retention rates

• Ensuring client awareness of product innovations and services available

Who we look for

Research shows men apply if they meet ~60% of the criteria, while women and underrepresented groups apply only if they meet all requirements. If you have the skills but don't meet every requirement, reach out – we'd love to explore how you could be a great fit!

Required Experience:

• 4+ years of experience in Account Management, preferably in a SaaS environment

• Strong commercial understanding, negotiation and objection handling skills

• Proven ability to hit upsell / retention KPI’s and nurture Customers long term

• Strong communication skills, both verbal and written

• Ability to engage with senior stakeholders, including C-Level

• Ability to think on their feet, problem solve creatively and build compelling business cases

• Strong fact-finding, active listening and discovery skills

• Attention to detail with a sense of urgency and accountability

• CRM management

• Experience working across a large and varied portfolio of clients

• Previous experience in relationship management

• Management of renewal cycle and commercial negotiations

• Comfortable working with data, with the ability to identify trends and make insight-driven recommendations

Bonus Points If You Have:

• Understanding of Search Marketing or Digital Advertising

Our Core Values

All Adthenians are expected to align closely with our ‘Core Values’.
What it means...

• Get Shit Done: We're big on taking action, owning our challenges, and finding solutions.

• Freedom with Responsibility: We take charge of results to recognition. We know that our hustle not only moves the needle for the company but also sets us up for personal success.

• Deliver Remarkable Quality: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as a team.

• Smart & Always Improving: We strive daily to expand our knowledge and become better at what we do.

Meet your teammates

You’ll work closely with:

Dori Dolan
VP of Account Management
https://www.linkedin.com/in/dorianne-dolan/

Matt Hebert

Account Manager, Team Lead

https://www.linkedin.com/in/matthewhebert/