Fast Facts

The Customer Success Manager (West) will support educators by guiding them through the onboarding and renewal phases, focusing on maximizing value and improving student learning outcomes.

Responsibilities: Manage partner schools' success, drive customer adoption, retention, and expansion, and act as a customer advocate while developing stakeholder relationships.

Skills: Expertise in education technology implementation, strong communication skills, knowledge of educational trends, and proficiency in data analysis.

Qualifications: 5+ years of experience in education technology, strong analytical and problem-solving skills, and a track record of fostering collaboration and inclusion.

Location: Position based in the United States, with travel requirements up to 65%.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

WHAT IS THE POSITION

Customer Success is about deeply understanding customers' goals and guiding them to maximize value at every stage. As a Customer Success Manager (CSM), you play a key role in supporting educators and administrators throughout their journey—from onboarding to renewal. Your focus is not just on retention but on delivering an outstanding experience that drives meaningful student learning outcomes. Managing both district and school-level accounts, you will lead scalable, impactful implementations while aligning with Edmentum’s business objectives.

This role requires strategic thinking, effective communication at all levels within districts, tenacity, and attention to detail to keep implementations on track and growing. In addition, you will position the capabilities of Edmentum solutions and promote proven implementation models during the sales process.

WHAT YOU WILL DO

• Manage and be accountable for the success of partner schools from onboarding through renewal.
• Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting implementation plans to help them achieve their goals
• Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
• Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
• Act as a customer advocate within Edmentum, providing insights and feedback to contribute to the continuous improvement of our products and services.
• Strategize on renewals working closely with the integrated account team to mitigate risk and improve the overall health of the customer relationship.
• Successfully identify growth opportunities and initiate conversations regarding expansion and growth with our current customers in your territory.
• Effectively forecast customer health and risk of attrition.
• Continuously self-educate about Edmentum's products and solutions and the K-12 competitive landscape

WHAT IS REQUIRED

• Maintain working knowledge of industry, market, and competitive landscape
• Fosters a culture of inclusion and cross-functional collaboration
• Demonstrates integrity, ethics, and a commitment to Edmentum’s mission and values
• 5+ years of combined experience leading education technology implementation
• Ability to communicate persuasively and effectively both verbally and in writing across all levels of a district, from superintendent to teacher
• Knowledge of current educational trends, research, and state-specific requirements
• Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges
• Strong understanding of curriculum and instruction
• Strong analytic and problem-solving skills to help districts overcome barriers and maximize the adoption of best practices
• Ability to analyze client usage and student progress and performance data to make data-driven recommendations
• Self-motivated, proactive individual who thrives on doing a job well, exhibits passion, enthusiasm, and a positive outlook
• Passion for driving change in education
• Ability to travel up to 65%

Job Application Deadline: October 21, 2025