Manager, Account Management - Chicago

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

NBCUniversal Global Advertising & Partnerships is seeking a Manager of Account Management a pivotal role responsible for overseeing Account Managers within our organization.

As an ideal candidate, you will:

• Have robust experience partnering with agency holding companies across programmatic, streaming and linear executions.
• Be a strategic thinker with a customer-centric mindset and focus on supporting business growth, this role will be crucial in maintaining and expanding the Account Management organization.
• Demonstrate experience collaborating with cross-functional teams, and championing client satisfaction and retention efforts.
• Possess the desire and ability to inspire, motivate, and develop a high-performing team of Account Managers.

Leadership and Team Management:

• Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations. 
• Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success. Routinely survey to understand or anticipate the training and development needs of the team. 
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.  
• Foster a culture of collaboration, accountability, and continuous development for your team  
• Client Relationship Management:  
• Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.  
• Serve as a day-to-day escalation contact for direct reports, coaching and supporting smooth execution and delivery of campaigns  
• Implement performance and reporting deliverables to monitor and improve campaign performance furthering premium service standards to our clients 

Operational Excellence and Automation Strategy:

• Identify workflow efficiencies and improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients. 
• Excellence in relationship building and communication skills  
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management. 

Desired Characteristics:  

• Strong leadership and mentoring skills  
• Deadline-driven and process-oriented personality 
• Strong analytical reasoning and problem-solving skills  
• Resourceful self-starter; ability to adapt to change 
• Comfortable working in the fast-paced, dynamic and growing business    

Eligibility requirements:

• 5+ years of proven client service management experience 
• 2+ years of people management  
• Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field
   

Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $130,000-$175,000 + sales incentive compensation eligible

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].