Field Enablement Manager

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase, and Square to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. 

The Revenue Enablement team exists to maximize employee performance by delivering impactful programs, tools, and processes. As the first Field Enablement Manager, you will play a critical role in identifying and solving the unique enablement needs across our GTM segments including SMB, FinTech, Banking & Wealth, Enterprise, and New Business (SDR). You’ll partner directly with segment leaders to understand their teams’ workflows, challenges, and performance gaps and design targeted enablement strategies that accelerate productivity, adoption and impact.

• Build trusted partnerships with GTM segment leaders to uncover workflow challenges, capability gaps, and enablement opportunities
• Conduct needs assessments to prioritize pain points across functions (Sales, Account Management, Post-Sales, SDR) and propose tailored enablement solutions
• Develop and deliver segment-specific enablement plans that span our core focus areas: New Hire Onboarding, Product & Industry Enablement, Sales Methodology, AI Enablement, Skills Enablement, Content & Communications, Tech Stack Enablement
• Collaborate cross-functionally with Product Enablement, New Hire Enablement, Marketing, RevOps, and L&D to drive solution design and execution
• Serve as the voice of the field within the Enablement team bringing segment-level insight into team planning, prioritization, and roadmap discussions
• Define and track success metrics for field enablement initiatives 
• Iterate on programs and recommendations based on field feedback, performance trends, and business needs
• Help scale enablement across segments with documentation, frameworks, toolkits, and best practices
• Support onboarding and ramp initiatives with segment-specific enhancements

• 10+ years of experience in enablement, sales, account management, operations, GTM or other relevant roles 
• Experience working with revenue teams across multiple segments  
• Proven track record of building enablement strategies tailored to field needs, ideally in fast-paced, high-growth environments
• Ability to diagnose business problems, map enablement solutions, and influence stakeholders at all levels
• Strong cross-functional collaboration skills across GTM, Product, Marketing, Ops, and L&D
• Excellent communication and facilitation skills, with an eye for simplification and clarity
• Familiarity with tools like Highspot, LMS platforms, Gong, Salesforce, and Salesloft
• Experience working with sales methodologies such as MEDDPICC or Winning by Design
• Interest in leveraging AI to drive enablement efficiency and innovation

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at [email protected].

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