Payroll and Benefits Manager

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

🚀 Our traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

⭐ Our team

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

🔍Why we’re looking for you

We are excited to hire our first-ever Payroll and Benefits Manager who will help shape how we take care of our growing team. In this role, you’ll be the go-to expert for everything payroll and benefits, making sure our team members feel supported, rewarded, and cared for while our operations run like clockwork.

This person will sit on the People Ops team (while partnering closely with Finance) and act as our total rewards guru - someone who knows how to design smooth, global processes while building competitive programs that help us scale with ease.

If you are looking for an opportunity to make a significant impact within a hyper-growth and innovative environment, this is the role for you.

This role is 100% remote and can be based anywhere in the United States or Canada.

• Oversee end-to-end payroll processing for all team members globally - flawlessly and on time.
• Deliver clear, accurate reports to our finance team.
• Partner with vendors to optimize systems, resolve issues, and keep our payroll running smoothly.
• Develop and maintain policies and procedures that keep us efficient, compliant, and audit-ready.
• Collaborate with payroll vendors on audits, filings, and reporting.
• Ensure accurate classification of team members vs. contractors in compliance with regulatory guidelines.
• Manage team member benefit programs including but not limited to health, dental, vision, life, retirement plans and wellness initiatives ensuring compliance across statutory regulations.
• Partner with brokers and vendors to evaluate, renew, and negotiate benefit plans that are competitive to our team and the market.
• Be the trusted guide for all benefits questions and enrollment support.
• Develop thoughtful, compliant leave management processes that support a scaling global organization.
• Support team members through requests and approvals with care and clarity while in accordance with statutory regulations and company policy.
• Manage onboarding requests and billing processes for all contractors and freelancers.

• Minimum of 5+ years of demonstrated experience in payroll and benefits administration, preferably in a start-up environment and supporting a global workforce.
• Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.
• Proven experience creating and implementing strategies that drive organizational effectiveness.
• In depth understanding of benefits laws and compliance requirements as it relates the the U.S., Canada, and LATAM.
• Strong knowledge in HR tech stack and payroll systems; preferably Rippling, Remote.com & Bill.com
• Excellent analytical, organizational and problem-solving skills with an acute eye for detail.
• Excellent communication and interpersonal skills with the ability to influence and collaborate across teams.

• This role's estimated base salary range is $140- $150k USD / $145k - $155k CAD, plus a generous pre-IPO equity package.
• Other benefits include comprehensive health coverage, monthly lifestyle stipend, unlimited/flexible PTO - plus extra fun perks!

🚩 Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.