Director of Sales | Full-Time | Lucas Museum of Narrative Art - job 1 of 2

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Director of Sales will ensure the sales team at the facility meets all individual and departmental sales goals.   This position is responsible for the overall tasks related to Sales for the facility and will also lead all sales personnel in establishing goals, procedures and daily duties.

The Director of Sales is a key leadership role responsible for driving revenue growth through strategic sales planning, team leadership, and flawless execution of premium events. This individual will lead and manage the on-site sales team, build strong relationships with corporate and private clients and the LMNA internal clients, and collaborate with operations and culinary teams to ensure an outstanding internal and external guest experience.

This role pays an annual salary of $95,000-$100,000. In addition to base salary, this role is eligible to earn commission pursuant to the Company’s commission plan; annual commissions target = $90,000+.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until September 26, 2025.

Responsibilities

• Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all Sales programs and activities
• Assume management responsibility for all services and activities of the Sales Department within the facility including sales tools and materials, proposals, sales calls and contracts
• Select, train, motivate and evaluate all sales personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Plan, direct, coordinate, and review the work plan for providing marketing, booking and sales services
• Participate in the development and administration of the annual budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; direct the monitoring of and approve expenditures; direct and implement adjustments as necessary
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements
• Conduct tours of facility for potential licensees; answer questions and provide information regarding facility capabilities
• Meets with General Manager on a regular basis to discuss all matters pertaining to sales operations
• Travel to regional areas throughout the year in search of new business
• Budget and work within operating budget
• Responsible for all revenue generation
• Perform other duties and responsibilities as assigned
• Develop and implement comprehensive sales strategies to achieve revenue targets and business growth.
• Identify and pursue new business opportunities in corporate, social, and special event markets.
• Analyze market trends and competitor activity to adapt and innovate sales approaches.
• Recruit, train, and manage a high-performing sales team.
• Set clear performance goals and KPIs for the sales department.
• Provide ongoing coaching, feedback, and professional development for team members.
• Build and nurture strong relationships with key accounts, event planners, venue partners, and vendors.
• Oversee the sales process from inquiry through booking, ensuring client needs are met with professionalism and creativity.
• Act as a senior point of contact for high-profile and complex events and clients.
• Create menu packages in collaboration with culinary leadership.
• Establish pricing guides based on competitive analysis of market rates.
• Define service levels according to a variety of event types and menu formats.
• Constantly refine design of catering presentation in collaboration with culinary and marketing leadership
• Work closely with the culinary, operations, and marketing teams to ensure alignment on client expectations and company goals.
• Provide regular reports to executive leadership on sales performance, forecasts, and pipeline status.
• Support the development of marketing materials and campaigns to generate leads and brand awareness.
• Represent the company at industry events, networking functions, and trade shows.
• Garner deeper industry relationships through memberships and networking event participation.
• Produce weekly sales reporting and guide team in revenue allocation reporting to ensure targets are met.
• Manage new menu roll out to develop sales tools and train on menu proficiency.

Qualifications

• Minimum of five to seven (5-7) years of increasingly responsible sales experience for an arena, convention center, sports franchise, hotel or other similar public assembly or hospitality facility, including supervisory responsibility
• Bachelor’s degree or better from an accredited college or university with major course works in Marketing, Business Administration, or a related field
• Ability to work event nights, weekends and holidays as required
• Has a strong track record of building relationships and generating new business
• Excellent organizational skills, leadership skills, customer service skills
• Enthusiastic and positive thinker
• Strong PC and data processing skills; working knowledge of MS Word, Excel, as well as database management software
• Proven track record of exceeding sales targets and building successful sales teams.
• Deep understanding of the off-premise catering industry and event sales cycle.
• Excellent communication, negotiation, and interpersonal skills.
• Possess strong interpersonal and collaboration skills to manage this diverse team; must support and advance a culture of committed action, excellence, and respect
• Self-disciplined, shows initiative, possess leadership ability and is outgoing
• Experience with sales matrix controls and resource development.
• Strong organizational and project management capabilities.
• Proficiency in CRM systems and sales / BEO software
• Ability to work flexible hours; perform job functions with attention to detail, speed, and accuracy; prioritize and organize; follow directions thoroughly; understand guest’s service needs; work cohesively as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent company data; direct performance of staff and follow up with corrections when needed.

Pursuant to the Lucas Museum of Narrative Art’s COVID-19 Mandatory Vaccination Policy, the museum requires all new hires to provide proof of COVID-19 vaccination as a condition of employment absent an approved medical and/or religious exemption. Upon hire, all new hires will receive detailed instructions on complying with this policy.  Federal, state, or local public health directives may impose additional requirements.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.