Analytical Instruments - Inside Sales Representative, Aftermarket

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Summary
The Inside Sales Representative for the Aftermarket Business is responsible for partnering with the
outside sales team to proactively sell service contracts and aftermarket products for our Analytical
Instruments business. This role is a hybrid position, based out of Boulder, Colorado and focuses on driving market penetration of consumables and services, accelerating revenue growth, and building long-term customer relationships within a defined geography. 

Key Characteristics

• Proactive and results-driven with a customer-centric mindset
• Excellent communication and interpersonal skills
• Analytical and data-oriented
• Collaborative team player

Duties &  Responsibilities

• Engage customers and prospects via email and phone to identify and close sales opportunities
• Maintain accurate records of installed instruments and provide customer quotations using CRM systems, ensuring personalized and timely responses
• Develop tailored proposals for customer service contracts and consumables products
• Analyze customer accounts to identify trends and opportunities for growth
• Provide regular feedback to management on ways to improve inside sales processes and enhance customer experience
• Collaborate with internal teams, including lead qualification, support, and field sales, to create seamless and positive customer interactions
• Actively seek and respond to customer feedback, using insights to drive innovations in products and services

Knowledge, Skills & Abilities
Required:

• Strong professional selling skills with a focus on consultative, customer-centric approaches
• Ability to answer technical questions
• Excellent organizational and time management skills to ensure responsive customer service
• Strong oral and written customer communication skills
• Proficiency in CRM systems, preferably Salesforce.com

Preferred:

• Working knowledge of analytical instruments and their applications in customer environments
• Experience in the scientific or laboratory equipment industry, with an understanding of customer pain points
• Demonstrated ability to build and maintain long-term customer relationships

Education & Experience
Required:

• High School diploma or GED
• Minimum 3 years of business-to-business commercial or sales experience, with a track record of
• customer satisfaction

Preferred:

• Bachelor's degree in a relevant field (e.g., Business, Sciences, Engineering)
• 5+ years of inside sales experience in a technical field

At Veolia Water Tech, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer comprehensive benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity.  Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range:  $30.00 - 37.00 hourly 
• Sales Incentive Commission Plan 
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

This position is expected to stay open until September 12, 2025. Please submit your application by the above date, to ensure consideration.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this
opportunity****

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.