Solution Engineer - job 1 of 2
Skills
- Advanced knowledge of Workforce Management (WFM) principles and best practices.
- Experience with WFM software; familiarity with NICE WFM is a strong plus.
- Proficiency with data manipulation in Excel (pivot tables, formulas) and MS Access.
- Working knowledge of relational databases such as MSSQL and Oracle and ability to craft basic queries.
- Strong presentation and communication skills with ability to explain complex models clearly.
- Experience supporting enterprise software sales and preparing RFI/RFP responses.
- Understanding of ACD environments and routing rule concepts.
Responsibilities
- Serve as the primary technical resource for field sales throughout the evaluation and pre-sales process up to point-of-sale.
- Conduct technical discovery and needs analysis with business and technical stakeholders.
- Design and deliver tailored product demonstrations connecting features to customer business drivers.
- Develop solution designs, validate technical fit, and document proposed architectures and workflows.
- Respond to functional and technical RFI/RFP requirements and contribute to proposal content.
- Collaborate closely with Account Executives, Solution Sales Executives, Product Management and other Solution Engineers.
- Engage with executive and VP-level stakeholders to influence based on business value and technical considerations.
- Analyze and manipulate customer data using Excel/MS Access and query relational databases to support demonstrations and design.
Education
- Bachelor’s degree in Computer Science, Information Systems, Business, Engineering or related field, or equivalent practical experience.
- Relevant certifications or coursework in WFM, data analysis, or contact center technologies are beneficial.
Benefits
- Competitive compensation and bonus potential
- Comprehensive medical, dental and vision plans
- 401(k) retirement plan
- Paid time off and flexible remote working
- Professional development and internal career mobility across global teams
- Collaborative, fast-paced environment with opportunities to work on cutting-edge AI and cloud solutions
Average salary estimate
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