Wfm Jobs
Browse 33 exciting jobs hiring in Wfm now. Check out companies hiring such as Gravie, The College Board, Jerry.ai in Springfield, Reno, Winston-Salem.
Lead Gravie’s workforce management function to drive accurate forecasting, efficient scheduling, and real-time optimization for a growing contact center operation.
College Board seeks an experienced contact center leader to own vendor-led delivery, optimize performance through data-driven strategies, and elevate the customer experience across multi-channel support.
Lead frontline performance for Jerry.ai’s onshore contact center, driving execution, coaching, and data-driven process improvements to hit ambitious sales and service goals.
Lead workforce planning and analytics for Lyra Health’s Care Team to optimize contact center forecasting, scheduling, and staffing across omni-channel operations.
Lead the Workforce Management team to design and maintain accurate forecasting models, manage staffing and routing strategies, and ensure operational efficiency for Comcast Business’ contact operations.
Provide technical, customer-facing support for workforce management SaaS—troubleshooting integrations, advising customers, and feeding product insights back to engineering.
Lead and coach a BPO contact center team at MCI’s Addison site to meet KPIs, resolve escalations, and drive continuous performance improvement.
TEGNA is hiring an experienced Payroll Manager to oversee multi-state payroll operations, advance UKG Pro systems, and lead automation and integration efforts to improve accuracy and compliance.
Affirm is hiring a Manager, Workforce Management to own staffing strategy, real-time performance monitoring, and data-driven improvements across Customer and Fraud Operations.
Support Communications-wide workforce planning and real-time staffing decisions by monitoring service levels, producing reports, and managing schedules using WFM tools like Calabrio, Verint, and Cisco Unified Intelligence.
A data-driven shipping technology company seeks a hands-on Data Analyst to validate support datasets, build reliable WFM reporting, and measure AI automation impact for Support Operations.
Lead Jerry.ai's inbound virtual contact center operations to drive agent performance, coaching, and data-informed workflow improvements across sales and service teams.
Delta Dental is hiring a Supervisor, Workforce Management to lead forecasting, scheduling and WFM operations for contact center and claims functions in a remote role based near Farmington Hills, MI.
Abercrombie & Fitch Co. is hiring an Assistant Analyst to manage intraday customer care operations and workforce optimization from its Columbus Global Home Office.
Drive intraday contact center performance and workforce optimization for Abercrombie & Fitch Co. by using real-time analytics, WFM processes, and automation monitoring to meet service and CSAT goals.
Ferguson is seeking a detail-oriented Workforce Management Real-Time Coordinator to monitor intraday contact volumes, optimize staffing, and drive real-time decisions for a fully remote contact center role.
Sprinter Health is hiring a Call Center Systems Administrator to administer and scale Five9 and Zendesk systems that power patient-facing communications and clinical support workflows.
Lead end-to-end AI proof-of-concepts and client deployments for Job&Talent’s workforce management platform, translating operational challenges into scalable, measurable AI solutions.
Protective Insurance is hiring a remote Contact Center Manager to lead the Employee Benefits CX team, improving customer satisfaction, operational performance, and adherence to regulatory standards.
Jerry.ai is seeking a Senior Manager, Customer Operations to lead a virtual inbound contact center, boosting frontline performance through coaching, data-driven operations, and process optimization.
DSI Systems is hiring a Remote Workforce Real-Time Analyst to monitor contact center operations and execute intra-day staffing and reporting to maintain service levels.
Become the technical point-person for Assembled’s WFM and Support AI customers, diagnosing complex issues, writing scripts and queries, and driving product improvements from the front line.
Lead ownership of 1Password’s Zendesk platform and integrations to design scalable support workflows, build reliable data flows, and improve customer and agent outcomes.
McKesson is hiring a Director-level Service Manager to own architecture, operations, and vendor relationships for enterprise contact center and telephony platforms.
Assembled is seeking a hands-on Technical Support engineer to help customers get the most from its Workforce Management platform by troubleshooting issues, owning integrations, and shaping product improvements.
Vuori seeks a detail-focused Workforce Management Specialist to analyze labor data, maintain WFM systems, and deliver actionable insights that optimize retail staffing and efficiency.
Lead workforce planning and staffing optimization for a high-growth virtual healthcare provider to ensure the right capacity and scheduling model is in place for scalable, high-quality patient care.
Lead a small engineering team to drive reliability, architecture and innovation across ERP, WFM and marketing systems for a US-based company with remote work and optional presence in Draper, UT.
Experienced engineering leader needed to manage a small team, drive ERP/WFM integrations and production stability, and align engineering initiatives with business priorities in a remote U.S. role.
Lead Dandy's HR systems strategy and operations as VP, People Systems, owning UKG Pro/WFM, ATS integrations, analytics, and a small HRIS team to drive automation and excellent employee experiences.
Avangrid is hiring a Director of Customer Services Operations to oversee workforce planning, vendor management, and payment remittance across multiple Northeast service areas, ensuring compliant, efficient, and customer-centric contact center operations.
Lead and optimize an onshore contact center team at Jerry.ai to drive consistent sales and service performance through data-driven coaching, process improvements, and cross-functional collaboration.
Lead workforce management and scheduling for a high-growth, mission-driven payments company, ensuring optimal staffing and outstanding customer service across multiple markets.
