Wfm Jobs

Seasonal Real-time Analyst needed to monitor WFM systems and adjust intraday staffing to maintain service-level targets at an El Paso contact center.

A data-focused Workforce Management Contractor Analyst role to build forecasting, scheduling, and real-time operations for Novo's customer support channels while evaluating and administering a new WFM tool.

Lead ActivTrak's roadmap for endpoint agents and workforce data ingestion to improve data quality, scalability, and privacy for company-wide analytics and AI.

Lead strategic, enterprise customer relationships at Assembled to drive adoption, retention, and product-led expansion across our WFM and AI Assist platform.

Booksy seeks a data-driven Workforce Management Analyst to run real-time monitoring, define KPIs, and translate operational data into strategic recommendations for its global Customer Success teams.

Lead and coach a hybrid customer service and retention team at Roamly to improve CSAT, FCR, and retention while implementing process improvements and AI-driven efficiencies.

Public Storage is hiring a Senior Manager of Contact Center Technical Solutions to architect and deliver GenAI-enabled, enterprise-grade omnichannel contact center systems that improve customer experience and agent productivity.

Lead Gravie’s member services optimization strategy and team to drive process transformation, technology enablement, and measurable improvements in service quality and efficiency.

Inclusive & Diverse

Collaboration over Competition

Growth & Learning

Mission Driven

Transparent & Candid

Lead Coinbase’s Proactive Support program to build real-time signal-to-action systems that prevent churn and drive retention, revenue, and exceptional CX.

Booksy seeks a data-driven Customer Success Workforce Management Manager to own global forecasting, scheduling, and WFM optimization for a remote-first, rapidly scaling marketplace.