Acd Jobs

UChicago Medicine seeks a Training & Quality Consultant to develop and deliver training, maintain learning documentation, and drive quality improvements across the Burr Ridge Access Center.

Lead a high-volume inbound contact center team at Jerry.ai to drive consistent sales and service outcomes through performance management, coaching, and operational optimization.

Interstate Waste Services is hiring a Call Center Workforce Analyst to lead forecasting, scheduling and reporting efforts that improve contact center performance and customer retention.

Intradiem is hiring a Director of Technical Experience to lead and scale global SaaS support operations, improving incident response, customer satisfaction, and cross-functional feedback loops.

Earnest is hiring an Associate Creative Director to lead creative teams, evolve the brand's visual systems, and deliver high-impact integrated campaigns across channels.

Earnest is recruiting an Associate Creative Director to lead a remote creative team, shape brand identity, and deliver measurable, multi-channel campaigns.

TDS Telecom seeks a remote Technical Support Advisor to troubleshoot and resolve voice, data and video issues while delivering high-quality customer service in a virtual contact center.

Klick Health is hiring an Associate Creative Director — Copy to lead copy teams and shape strategic, patient-focused campaigns for major pharmaceutical brands.

Portland General Electric is hiring a Workforce Management Specialist to forecast, schedule, and optimize contact center staffing that supports dependable, clean energy service for Oregon communities.

PGE seeks an experienced Workforce Management Specialist to lead forecasting, scheduling and real-time optimization for its customer contact center, ensuring staffing aligns with service goals and business needs.

The City of Fort Worth Water Department seeks experienced Sr. Call Center Customer Service Representatives to manage high-volume inbound calls and resolve water utility billing and service issues with professionalism and accuracy.

UChicago Medicine seeks a detail-oriented, customer-focused Call Center Associate to provide timely, empathetic phone support and paging services at the Burr Ridge onsite contact center.

Lead architecture and implementation of advanced NICE CXone and CCaaS solutions for enterprise clients as Principal Architect at TTEC Digital.

NiCE seeks a Solution Engineer to drive technical evaluations and deliver customer-focused demonstrations that align enterprise WFM and contact center solutions to business outcomes.

TTEC Digital seeks an experienced Senior NICE CXone Consultant to design, implement, and optimize CXone-based contact center solutions while advising executive stakeholders and mentoring engineering teams.

Seasonal remote Workforce Management Analyst Assistant supporting Duluth Trading Company's contact center operations with scheduling, Genesys monitoring, and reporting to optimize agent utilization and customer experience.

Lead a team of call center agents coordinating referral management and appointment scheduling across the National Capital Region, ensuring quality, compliance, and efficient use of MHS-GENESIS and other call center systems.

Lead CVS Health's WFM Advanced Analytics team in deploying innovative data science solutions to enhance operational efficiency and customer care.