Nice Jobs

Experienced telecom professional needed to design, administer and troubleshoot enterprise voice systems (Cisco, Avaya, RingCentral) and act as the Tier 3 SME and vendor escalation point across the health system.

Forbes Advisor is hiring a Director of Call Center Operations to lead strategy, execution, and performance for a remote call center team focused on driving lead generation and conversions.

Lead the product strategy and delivery for EVERSANA's integrated NICE CXone and Salesforce contact center ecosystem to improve patient and provider experience through telephony, omnichannel orchestration, and AI automation.

Lead strategic enterprise customer success efforts to drive AI-driven adoption, retention, and growth for NiCE's cloud CX platform.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Transparent & Candid

Growth & Learning

Fast-Paced

Collaboration over Competition

Take Risks

Friends Outside of Work

Passion for Exploration

Customer-Centric

Reward & Recognition

Feedback Forward

Rapid Growth

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Paternity Leave

Fully Distributed

Flex-Friendly

Some Meals Provided

Snacks

Social Gatherings

Pet Friendly

Company Retreats

Dental Insurance

Life insurance

Health Savings Account (HSA)

Lead and develop a high-performing medical billing contact center team to ensure compliant, efficient billing operations and exceptional patient experience for Amazon Healthcare.

Lead forecasting, scheduling and real-time adherence for Public Storage's Plano contact center as a WFM Supervisor, managing analysts and vendor teams to meet service level targets.

Experienced SOC Manager with an active Top Secret clearance needed to lead enterprise SOC operations, serve as Incident Response Commander, and drive security engineering for mission-critical federal systems.

Lead architecture and implementation of advanced NICE CXone and CCaaS solutions for enterprise clients as Principal Architect at TTEC Digital.

NiCE seeks a Solution Engineer to drive technical evaluations and deliver customer-focused demonstrations that align enterprise WFM and contact center solutions to business outcomes.

TTEC Digital seeks an experienced Senior NICE CXone Consultant to design, implement, and optimize CXone-based contact center solutions while advising executive stakeholders and mentoring engineering teams.

Experienced customer-facing Professional Services Engineer/Product Customer Success Manager to lead implementations, provide technical configuration and drive business outcomes for NICE contact center customers.

Humana is hiring a detail-oriented Workforce Management Intraday Analyst to monitor real-time operations and optimize intraday staffing across its nationwide contact centers.

Chime is hiring a WFM Systems Administrator to lead configuration, integrations, and automation of NICE IEX and related workforce tools to improve forecasting, scheduling, and agent/member experience across outsourced contact centers.

Inclusive & Diverse

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Transparent & Candid

Growth & Learning

Fast-Paced

Collaboration over Competition

Take Risks

Friends Outside of Work

Passion for Exploration

Customer-Centric

Reward & Recognition

Feedback Forward

Rapid Growth

Medical Insurance

Paid Time-Off

Maternity Leave

Mental Health Resources

Equity

Paternity Leave

Fully Distributed

Flex-Friendly

Some Meals Provided

Snacks

Social Gatherings

Pet Friendly

Company Retreats

Dental Insurance

Life insurance

Health Savings Account (HSA)

Amazon is hiring a Workforce Management Real-Time Analyst to support operational efficiency and maintain service levels across its global seller support teams.