Manager, Channel/Alliances Partner Program & Operations
Skills
- Proven program management and partner operations experience launching large initiatives.
- Experience building and managing partner relationships with CSPs, GSIs, VARs and services partners.
- Strong analytical capability to track KPIs, build dashboards, and derive program insights.
- Hands-on familiarity with CRM/PRM tools (Salesforce, Workspan, Crossbeam or similar).
- Technical fluency in enterprise software, cloud computing, databases, DevOps, and open source ecosystems.
- Excellent cross-functional communication and stakeholder management skills.
Responsibilities
- Define and iterate partner program strategy, target segments, go-to-market approaches, and program goals.
- Manage partner onboarding, enablement curricula, certification paths, and training resources.
- Monitor partner performance using KPIs, identify trends, and recommend optimizations to improve outcomes.
- Design and implement incentive structures, benefits, and ranking tiers to drive partner engagement and revenue.
- Improve and document partner-facing processes to streamline operations and enhance partner experience.
- Collaborate cross-functionally with sales, partner marketing, product, revenue operations, and professional services to align partner initiatives with company goals.
- Manage and optimize PRM/CRM tooling to automate workflows and reporting (e.g., Salesforce, PRM platforms).
- Produce regular reports and presentations on program health, ROI, and operational efficiencies for stakeholders.
Education
- Bachelor’s degree in Business, Marketing, Computer Science, Information Systems, or related field, or equivalent experience.
- Professional certifications or coursework in partner/channel management, program management, or sales operations are a plus.
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off and leaves of absence
- Stock option grant and eligibility for annual bonus (role-dependent)
- Remote work flexibility and global team collaboration
- Professional development and learning opportunities
Average salary estimate
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