Fast Facts

Lucid Software seeks a dynamic NA SMB Expansion Account Executive to drive strategic business growth for existing customers of Lucidchart and Lucidspark. This role involves building strong relationships, ensuring customer engagement, and driving product expansion while delivering excellent service and support.

Responsibilities: Close business deals effectively while nurturing existing accounts; identify expansion opportunities for the Lucid Suite; provide outstanding customer service; maintain accurate forecasts; and demonstrate product value.

Skills: 1-3 years of sales experience, excellent communication skills, and proficiency in Salesforce or similar CRM tools.

Qualifications: 1 year of closing experience preferred; experience in software sales and maintaining clean CRM data; and a BA/BS degree or equivalent.

Location: Raleigh, NC, working remotely and in-person in South Jordan, UT two days a week.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

Lucid Software is the leader in visual collaboration and work acceleration, helping teams see and build the future by turning ideas into reality. Our products include the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diverse perspectives and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fast Company Most Innovative Companies, Fortune Best Workplaces in Technology, and PEOPLE’s Companies that Care. Lucid’s solutions are used by more than 100 million users across the globe, making Lucid the most used visual collaboration platform by the Fortune 500. Our customers include Google, GE, and NBC Universal, and we partner with leaders such as Google, Atlassian, and Microsoft. 

Expansion Account Executives (AEs) lead the strategic business growth for current Lucidchart and Lucidspark customers across their assigned territories. Post prospect qualification, AEs will work directly with existing customers to create business value across multiple personas, continually working to close sales opportunities. AEs will also work to ensure renewals, drive expansion and continual customer engagement. 

Responsibilities:

• Effectively close business, prospect, and build personal relationships with existing book of accounts
• Provide excellent customer service and upkeep of existing clientele while identifying strategic opportunities to expand Lucid Suite adoption
• Displays a strong “out of the box” thinking approach to improve best practices around outbound prospecting and pipeline generation
• Create and maintain reliable forecasts that create transparency between your pipeline and the management team
• Become an expert in demonstrating the value of the Lucid Suite, understanding the target market and personas
• Develop a mentality of Teamwork Over Ego seeking opportunities to help others and lead out critical initiatives
• Meet team standards around activity, accountability, and internal cross-functional SLAs
• Other duties as assigned

Requirements:

• 1-3 years relevant sales experience (preferably in SaaS/tech) 
• At least 1 year of closing experience 
• Outstanding written and verbal communication skills
• This role requires that you work out of our South Jordan, UT office two days per week on Tuesday and Thursday.

Preferred Qualifications: 

• Experience with Salesforce or similar CRM
• Experience in closing business (as an Account Executive, or similar role)
• Experience in building personal relationships and expanding existing book of accounts (as an Account Manager, or similar role)
• Experience with software sales (prospecting & closing)
• Maintains clean Salesforce hygiene
• Ability to manage a large number of prospects and opportunities simultaneously
• Experience with Sales Loft or similar workflow software
• Skilled in selling a product against direct and indirect competitors
• BA/BS degree or equivalent

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