Enterprise Account Manager

Kahuna is seeking a highly experienced and customer-obsessed Enterprise Account Manager to lead and grow strategic relationships with our Fortune 1000 customers. This role is uniquely focused on managing complex accounts within Oil & Gas, Utilities, and other asset-intensive industries, making it an ideal fit for someone who understands the operational realities and strategic priorities of heavy industry clients.

As a key member of our Enterprise Sales team, you will be responsible for driving engagement, retention, and growth within a portfolio of large-scale industrial customers. You will act as a strategic advisor to customer executives, aligning our SaaS platform with their transformation goals and ensuring they achieve lasting business impact and ROI.

Key Responsibilities:

• Account Ownership: Serve as the primary point of contact for a portfolio of high-value enterprise customers, particularly in Oil & Gas, Utilities, and Heavy Industries, while partnering with the Account Executives and CSM’s assigned to these accounts.
• Executive Relationship Management: Cultivate deep relationships with C-level and operational leaders to foster long-term strategic partnerships.
• Industry-Aligned Strategy: Apply your domain knowledge to align our SaaS solution with key industry initiatives such as workforce readiness, safety compliance, digital transformation, and operational efficiency.
• Value Realization: Ensure customers in complex operational environments see measurable outcomes and sustained value from our platform.
• Cross-Functional Leadership: Collaborate internally with Product, Customer Success, Implementation, and Marketing to tailor strategies for each customer’s industrial context.
• Growth & Retention: Identify and drive upsell, cross-sell, and renewal opportunities through a consultative, value-driven approach.
• Account Planning: Develop comprehensive account plans that reflect organizational structure, stakeholder mapping, business goals, and industry-specific challenges.
• Voice of the Customer: Partner with customer success managers and act as a strong advocate for your accounts, channeling feedback to influence product development and service enhancements tailored to heavy industries.

• 10+ years of experience in enterprise account management or strategic SaaS sales, with a proven track record in managing large, complex accounts.
• Deep experience selling into or managing accounts within Oil & Gas, Utilities, Manufacturing, or similar heavy industries.
• Strong executive presence and relationship-building skills at the C-suite and operational leadership levels.
• Strategic mindset with the ability to translate business goals and industry challenges into actionable solutions.
• Experience navigating complex buying cycles and aligning multi-stakeholder teams across enterprise organizations.
• Highly collaborative with strong internal leadership across customer success, services, and product.
• Naturally curious and customer-obsessed, with a passion for solving meaningful business problems.
• Bachelor's degree required; MBA or advanced degree a plus.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Hybrid Work
• Wellness Resources
• Stock Option Plan

Why join Kahuna?

• Impactful Work – Drive workforce transformation in enterprise organizations.
• Collaborative Team Culture – Work with passionate, customer-focused professionals.
• Professional Growth – Gain expertise in SaaS, enterprise implementations, and workforce technology.
• Hybrid or Remote Work Environment – Flexibility with occasional travel for key customer engagements.

Administrative Details

• Travel: When necessary
• Employment Type: Full-Time
• Work Authorization: Must be authorized to work in the U.S. without restrictions