Solution Engineer, Amazon Connect (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solution Engineer, Amazon Connect in the United States.

This role offers an exciting opportunity to shape the pre-sales strategy for cutting-edge AI and contact center solutions, with a focus on Amazon Connect. The Solution Engineer will work closely with technical and sales teams to demonstrate platform capabilities, gather requirements, and craft compelling solutions for clients. You will serve as a trusted technical advisor, bridging the gap between customer needs and the development team while contributing valuable insights to product evolution. This position provides exposure to enterprise-scale deployments and the latest AI technologies, including Salesforce Einstein and generative AI tools, in a collaborative, high-growth environment. You will play a key role in delivering technical credibility, driving innovation, and ensuring a superior customer experience.

Accountabilities

·         Conduct discovery sessions, workshops, and presentations with customers and prospects to understand business needs.

·         Demonstrate Amazon Connect, Salesforce, and AI-driven solutions, showcasing product capabilities and value.

·         Gather and document technical requirements for large-scale Amazon Connect implementations.

·         Create and deliver compelling product demos, proposals, and SOWs, collaborating with delivery and sales teams.

·         Maintain lead management, pipeline tracking, and forecasting in Salesforce.

·         Act as a liaison between sales and technical teams to streamline responses and inform product improvements.

·         Provide customer feedback to Product Managers to influence product enhancements and the broader AI portfolio.

·         Collaborate with delivery teams to define project scope, estimates, and pre-sales execution.

·         Ensure high-quality customer experiences throughout the pre-sales process.

·         Drive innovation and continuous improvement across Amazon Connect, Salesforce, and AI implementations.

·         2–3 years of experience in a customer-facing technical role, preferably in Pre-Sales or Solution Engineering.

·         2–3 years of experience selling CRM solutions or services, ideally with Amazon Connect.

·         B.S. in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent experience.

·         Strong understanding of contact center telephony solutions.

·         Experience with Salesforce Service Cloud platform and architecture is preferred.

·         Strong communication and presentation skills, with the ability to clearly explain complex technical concepts.

·         Customer-focused mindset, detail-oriented, and able to work collaboratively in a team environment.

·         Eagerness to learn rapidly in AI and emerging technologies.

·         Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

·         Flexible remote and in-office work arrangements.

·         Medical, dental, and vision coverage.

·         Travel opportunities up to 25% for client engagements.

·         Generous PTO policy with holidays and time off for rest and rejuvenation.

·         Professional development and learning opportunities.

·         Team-oriented culture with frequent celebrations and collaborative events.

·         Competitive compensation based on experience and skill level.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1