Lead Sales Operations Consultant

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are seeking a dynamic and experienced Lead Sales Operation Consultant to join our Frontline Readiness team. You will have strong project management skills, direct experience in process improvements, excellent verbal and written communications skills and a track record of delivering multiple short-term projects to improve the customer experience.  

In this role you will support the ongoing communications, processes and projects for a large vended and internal customer facing sales and customer support organization. This is a highly collaborative and visible role focused on quick delivery of impactful results.

You will find this an exciting opportunity to join a customer centric organization supporting our goals of building a superior fiber data and communication network. 

As a Lead Sales Operations Consultant your your duties and responsibilities will include:

• Work with cross-functional teams to identify communication improvements and implement innovative customer focused solutions
• Document and communicate processes to a geographically diverse sales organization including call center, door to door and partner locations
• Develop and delivery training and process materials
• Communicate project status, risks, and issues to stakeholders, project sponsors, and leadership teams
• Provide requirements and ongoing support for a new suite of customer relationship management systems.  Document, prioritize, and escalate system problems and enhancement opportunities.
• Collaborate with sales leaders, IT teams, marketing and other customer facing groups to ensure alignment of project and program objectives to deliver overall business goals
• Effective use of project management and communication tools including Service Now Asana and Microsoft

WHAT IT TAKES TO CATCH OUR EYE

• Bachelor's degree in business, management, or a related field
• Relevant experience supporting a customer focused organization in driving quality improvements.
• 5+ years of experience in project management with a focus on sales operations
• PMP, Agile or Lean experience preferred.
• Ability to work in a delivery focused environment with multiple stakeholders and competing priorities.
• Excellent communication, organization and collaboration skills 

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice