Program Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager in the United States.

This role is designed for an experienced professional to lead the management of high-value client programs, ensuring operational excellence, strategic growth, and customer satisfaction. You will serve as the primary liaison for a portfolio of complex accounts, balancing client relationship management with internal collaboration across multiple teams. This position requires deep analytical skills to interpret operational data, identify trends, and inform strategic decisions. You will take full ownership of client programs, driving issue resolution, process improvement, and revenue expansion opportunities. The ideal candidate thrives in a fast-paced, autonomous environment, demonstrating executive presence, clear communication, and proactive problem-solving. This role offers the chance to influence both client success and internal processes while contributing to long-term account growth and operational efficiency.

• Accountabilities:
• Manage a portfolio of 3–5 high-priority client accounts, overseeing program delivery, compliance, and reporting.
• Lead client engagements throughout the lifecycle, including onboarding, issue resolution, quarterly business reviews, and strategic alignment.
• Analyze account data and trends using tools such as PowerBI and Salesforce to guide customer strategy.
• Collaborate cross-functionally with Sales, Operations, Logistics, Service Delivery, and Finance to resolve issues and implement solutions.
• Handle escalations from initiation to resolution, ensuring documentation, corrective action, and client communication are completed effectively.
• Identify and drive upsell, cross-sell, and margin improvement opportunities based on account insights and performance.
• Build trust-based relationships with client stakeholders to strengthen engagement and program retention.
• Contribute to the evolution of client success processes, standardizing best practices and mentoring colleagues on complex programs.
• Requirements:
• Proven experience managing high-complexity, high-stakes customer programs with minimal oversight.
• Strong understanding of logistics, asset recovery, or IT asset disposition (ITAD) workflows—or ability to learn rapidly.
• Proficiency with internal systems such as Salesforce, SERP, and PowerBI; ability to interpret and act on reporting data.
• Executive presence with the ability to influence internal teams and client stakeholders effectively.
• Exceptional organizational skills and ability to manage multiple concurrent initiatives at speed.
• Strategic thinker with the ability to navigate ambiguity and proactively solve problems without a predefined playbook.
• Experience identifying and executing revenue opportunities through program expansion and client engagement.
• Excellent verbal and written communication skills, with a client-focused mindset and ability to operate independently.
• Benefits:
• Competitive salary, commensurate with experience and location.
• Eligibility for performance-based incentives or bonuses.
• Remote work flexibility within the United States.
• Comprehensive healthcare coverage, including medical, dental, and vision plans (location-dependent).
• Paid time off and parental leave.
• Opportunities for professional growth and development.
• Inclusive work culture with support for diversity, equity, and employee resource groups.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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