HR Shared Services Specialist - job 1 of 2

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 
We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our Shawnee, KS office.

The HR Shared Services Specialist is responsible for delivering HR operational support and administration services to our US based Colleagues. The role is expected to provide an excellent colleague experience through resolving queries, maintaining data in SAP/Oracle and other HR and Payroll related systems.

This role offers the opportunity to work among an engaging group of individuals that collaborate to improve company processes, while supporting one another’s career goals. This is a relational role that is expected to establish effective relationships with various HR and Divisional groups including HR Shared Services Operations (HRSSO) globally, HRIS Team, Payroll, Benefits, Mergers & Acquisitions, HR Business Partners, Talent Management, MIM, IT Teams, and Management.

Job Responsibilities 

The HR Shared Services Specialist is expected to assume the following responsibilities plus any other reasonable duties as required: 

• Provides first point of contact and excellent customer service to all colleagues, management, and HR Business Partners 

• Resolution of colleague inquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc.) into the HR Systems e.g. ADP, Oracle and SAP 

• Facilitate the hiring and onboarding processes, leave management, and leave processes by submitting necessary paperwork and/or entering accurate information into SAP and Oracle 

• Manages the life cycle of a colleague through onboarding, employment (including processing changes and answering questions), and the leaver process 

• Support colleagues and management by assisting with timecard corrections, approving time off, helping with the timekeeping process and answering queries about time off polices 

• Facilitates the HR On-boarding process, completes HR profile and I-9’s 

Additional Support Opportunities 

• Learn and troubleshoot our network of HR Systems and their interactions with other company solutions. 

• Answer policy and process questions from colleagues seeking appropriate solutions 

• Manage the I-9 verification process for colleagues to ensure documents are entered in a timely and accurate manner in accordance with US Employment Laws 

• Coordinate the payroll process by submitting and/or entering relevant and accurate information for payroll (reviewing submitted changes, reviewing time sheets) ensuring appropriate and auditable documentation is in place 

• Assists benefits team with general benefits and 401K questions. 

• Supports business with projects, data entry and other tasks as needed 

• Collaborate with other HR Shared Services team members to streamline processes, manage workload, help each other’s career in opportunistic environment 

• Performs other ad-hoc duties as assigned 

Required Skills/Abilities 

• General familiarity in HR functions with preference given to candidates possessing 1-2 years of related experience, or equivalent skills 

• Basic knowledge of payroll and benefits administration  

• Basic knowledge of data management lifecycles in a core HR system 

• Basic knowledge of HR policies 

• Proficiency in MS Office applications 

• Knowledge of ADP, Oracle HR, and SAP HR is a plus  

The pay range for this position is $22-24 / hour based on experience.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our Benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

This post will automatically expire on 9/26/2025