Commercial Support Specialist

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

This role is based in our Irving, TX  office.

As the Commercial Support Specialist, you will provide high-level support to multiple members of the Informa Markets Leadership team. This role goes beyond traditional administrative tasks, offering you the opportunity to be at the forefront of impactful projects and strategic initiatives.

You will be a liaison between leadership and the broader team. You'll help communicate initiatives effectively, track project progress, and provide regular updates to the leadership team. You'll maintain a pulse on the projects that will continuously shape our group's direction and success, positioning you as an integral part of our strategic operations.

This position places you at the center of important decision-making, providing you with:

• Access to senior leadership and their strategic thinking
• Career development opportunities through involvement in meaningful projects
• Expanded professional network across all levels of the organization globally

This is an excellent opportunity for an internal candidate looking to expand their impact at Informa while gaining exposure to leadership and strategic initiatives.

Role Accountability and Duties:

Administrative Support

• Provide executive support to two leaders, managing their individual needs and priorities effectively 
• Excellent calendar management skills, including the ability to coordinate complex executive meetings across multiple time zones 
• Support domestic and international travel, accommodation and visa arrangements 
• Process expense reports across two different online systems (Training will be given) 
• Handle correspondence, prepare reports, and create presentations as needed. Including, editing verbal and written communication, proposals and presentations 
• Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
• Manage the processing of invoices via online system (Training will be given) 
• Book meeting rooms, refreshments, arrange lunches for internal meetings as required 
• Take a proactive role in organizing and executing social activities and team building events such as Awards parties and charity socials.  
• Undertake administrative and light office management duties as assigned 
• Flexibility to cover senior EA's absence, as and when required 

Project Management

• Assist in the management of various projects, ensuring timelines are met and deliverables are completed.
• Track project progress and provide regular updates to the leadership team.
• Coordinate with different functional groups to gather information and ensure project goals align with company objectives.

Strategic Planning Participation

• Attend strategic planning meetings and sessions as an observer, taking detailed notes and providing logistical support.
• Compile and organize information discussed in strategic meetings to assist in decision-making processes.

High-Level Communications

• Draft, proofread, and edit high-level communications, including emails, reports, and presentations.
• Serve as a liaison between leadership and team ensuring effective communication and follow-up.
• Handle confidential and sensitive information with the utmost discretion and professionalism.

Relationship Management

• Build and maintain relationships with key stakeholders, both internal and external, acting as a point of contact to ensure their needs are met and their concerns are addressed promptly.
• Building strong relationships with all levels across the group and key stakeholders, both in the US and UK
• Prioritize and multi-task to meet deadlines in a fast paced, team environment 
• Demonstrate initiative, resourcefulness and an ability to manage multiple assignments under various deadlines 
• Champion and support company culture through active participation in office activities and social initiatives 

• 3+ years of similar professional experience
• Excellent time management skills
• Able to handle confidential information with discretion and professionalism
• Proficiency with Microsoft Office, especially Outlook, Teams, PowerPoint and Excel 
• Adaptability and comfort with new technologies and AI tools
• The ability to work well without close supervision and multitask
• Keen attention to detail and strong organizational skills
• Excellent communication and customer relations skills
• A proactive, solution-oriented approach
• Positive and energetic personality with strong interpersonal skills 
• Ability to work additional hours during peak business times
• Travel to trade shows and meetings as needed

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The salary range for this role is $65,000 — $85,000 based on experience. 

This posting will automatically expire on 12/31/2025

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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