Account Manager (USA - East Coast Remote)

At Gurobi Optimization, we're on a mission!   

A mission that focuses on mathematical optimization. We empower our customers to expand their use of mathematical optimization technology in order to make smarter decisions and solve some of the world's toughest and most impactful business problems. We're looking for passionate, dedicated, innovative game-changers to join our team and drive the future of Gurobi.

As an Account Manager at Gurobi Optimization, your role will involve engaging, retaining, and expanding our existing client base in your assigned region. You will manage our industry pipeline and lead our expansion efforts by leveraging your technical B2B software sales expertise. Your advanced skills in building partnerships and fostering cross-functional engagement will be crucial. By implementing your proven sales strategies and utilizing your interpersonal skills, you will contribute to the overall strength of the Gurobi Sales, Marketing, and R&D Teams.  

• Effectively manage, retain, and grow sales activities within an established customer base in a specific region, focusing on accounts with a Total Contract Value (TCV) of less than $100k. 
• Prioritize retaining revenue from existing accounts while also seeking opportunities to expand our services within those accounts.  
• Identify and engage with new decision-makers within our current customer base to promote our solver.  
• Foster and maintain strong business relationships with key stakeholders to cultivate long-term partnerships.  
• Collaborate across departments within our global organization to streamline operations and capitalize on sales opportunities.  
• Ensure our Customer Relationship Management (CRM) system is regularly updated with accurate client and prospect information.  
• Work closely with Account Managers/Directors to secure renewal opportunities for accounts. 
• Provide management with informed sales forecasts and reports on progress and future opportunities.  
• Stay updated on industry best practices, competitive challenges, and advancements in optimization technology to maintain a competitive advantage.  
• Document and monitor progress in the CRM system to ensure transparency and accountability. 

• 2-4 years of experience in B2B Software Sales or Account Management, showing a strong track record in meeting sales targets and boosting revenue growth, with a preference for managing a renewal pipeline.  
• A Bachelor's degree in a business or communication-related field or equivalent work experience. 
• Technical and engineering education is beneficial.  
• Proficient in both written and spoken English, with additional language skills being advantageous. 

• Capable of identifying and developing analytics to raise awareness of Gurobi's offerings in the assigned region.  
• Skilled in delivering presentations and communicating the value proposition of Gurobi effectively. 
• Proficient in negotiation techniques to secure favorable outcomes for both Gurobi and its clients. 
• Possesses strong conflict resolution skills to safeguard the customer experience and bolster Gurobi's reputation.  
• Demonstrates proficiency in strategic and analytical thinking to assess decisions' internal and external impacts.  
• Has the ability to utilize data for effective strategic planning and execution.  
• Comfortable and productive in operating from a home office within a remote work setup.  
• Able to participate in meetings across various time zones within reasonable expectations.  
• Driven by the ambition to achieve assigned Objective Key Results (OKRs).  
• Committed to upholding company policies and adhering to procedures. 

• Demonstrated expertise and success in selling B2B software solutions within a technical environment.  
• Skilled in using these tools to manage and analyze data, collaborate, and deliver presentations effectively.  
• Capable of quickly mastering and utilizing Salesforce, our customer relationship management (CRM) platform, to manage sales activities and customer interactions effectively.  
• Able to work in an international setting. 

• Customer Focus: Verbal & written communication skills that bring clarity and build trust.  
• Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others. 
• Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.  
• Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.  
• Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.

Gurobi Optimization is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Gurobi Optimization is an E-Verify employer. As part of our hiring process, we utilize the federal E-Verify program to verify the employment eligibility of all newly hired employees. For additional information regarding E-Verify, please visit www.e-verify.gov.