Senior Recruiter – Product & Engineering

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Freshworks is looking for a Senior Recruiter to join our growing team in San Mateo. This individual contributor role will be part of the Talent Acquisition function and will focus on building and scaling our Product and Engineering hiring efforts across North America.

Freshworks is disrupting the business software space with modern, easy-to-use solutions. As part of our HR mission to make Freshworks the most loved company by employees, we strive to deliver exceptional experiences at every step—especially when it comes to hiring the builders of our technology.

Responsibilities

• Source and engage top-tier technical talent using LinkedIn Recruiter and other innovative sourcing strategies, with an emphasis on engineering, product management, and design roles.

• Own and drive the end-to-end recruitment lifecycle: sourcing, interviewing, reference checks, compensation negotiation, and offer closure.

• Partner closely with engineering and product leadership—including senior executives—to understand hiring needs and deliver against headcount plans.

• Build and manage strong pipelines for critical technical roles across senior IC and leadership levels (e.g., Staff, Principal, Sr. Director+).

• Deliver a world-class candidate experience, ensuring high-touch engagement from initial outreach to onboarding and post-offer check-ins.

• Collaborate with Employer Branding and Marketing teams on campaigns, events, and content to attract top technical talent.

• Host and support technical recruiting events, such as engineering mixers, hackathons, and meetups.

• Apply a continuous improvement mindset to enhance processes, tools, and hiring outcomes.

• 5+ years of recruiting experience, ideally focused on technical roles in engineering and product, including senior IC and leadership (Sr. Director+); experience in SaaS or high-growth tech environments preferred.

• Deep understanding of technical sourcing strategies and full-cycle recruiting practices.

• Experience working with Applicant Tracking Systems (e.g., Greenhouse) and recruiting tech stacks.

• Proven ability to influence and build trust with hiring managers, interviewers, and senior stakeholders.

• Strong sense of ownership, collaboration, and the ability to thrive in a fast-paced, high-energy environment.

• Excellent communication and storytelling skills to engage both passive and active talent.

The annual base salary range for this position is $143,300 — $179,100 USD + Bonus

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.