Senior Account Manager, Mid-Market - job 1 of 3
Skills
- Account management and client relationship building
- Campaign analysis and data-driven insights
- Experience with renewals, upsells, and growth conversations
- Strong verbal and written communication
- Familiarity with CRM and reporting tools
- Comfort adopting AI-enabled and automation tools to improve efficiency
Responsibilities
- Own individual revenue targets and contribute to pod revenue goals.
- Develop strategies to retain and grow client partnerships, positioning Fetch as a long-term strategic partner.
- Lead partner calls, manage touchpoints, and ensure timely follow-ups so clients feel supported.
- Manage onboarding and campaign setup for new clients and brands using standardized workflows and templates.
- Prepare and deliver performance reporting, wrap reports, QBR decks, and actionable recommendations.
- Partner with sales, implementation, and analytics teams to troubleshoot and optimize campaign performance.
- Use AI-enabled tools and dashboards to detect trends, forecast performance, and surface optimization opportunities.
- Manage revenue actualizations, billing processes, and ensure accurate financial records.
Education
- Bachelor's degree or equivalent work experience
- Preferred degree in Business, Marketing, Communications, or related field
Benefits
- Equity in Fetch
- 401(k) match: dollar-for-dollar up to 4%
- Comprehensive medical, dental, and vision plans (including pet benefits)
- Continuing education reimbursement: $10,000/year
- Flexible PTO, 9 paid holidays, and year-end week-long break
- Paid parental leave: 20 weeks primary, 14 weeks secondary, flexible return-to-work
- Calvin Care Cash: one-time $2,000 for new family members
- Flexible work environment with US offices (Madison, Birmingham, Chicago) or fully remote
Average salary estimate
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Join a fast-growing, founder-led technology company that’s still only in its early innings. Ranked one of America’s Best Startup Employers by Forbes two years in a row, Fetch is building a people-first culture rooted in trust and accountability. H...
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