Customer Success Manager
Fast Facts
Modern Campus seeks a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure client satisfaction in the education technology sector.
Responsibilities: Act as primary contact for customers, monitor usage and adoption, and lead regular check-ins to ensure satisfaction and drive renewal
Skills: Strong relationship-building and communication skills, experience in customer success or account management, and a collaborative approach with cross-functional teams
Qualifications: 2-4 years of experience in Customer Success or Account Management roles, preferably in education technology settings
Location: Remote first workplace in North America
Compensation: $70000 - $120000 / Annually
Who we are…
Modern Campus empowers 1,700+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.
What’s the role?
We are looking for a Customer Success Manager (CSM) that will be responsible for developing trusted relationships with our customers, driving adoption of our solutions, and ensuring customers achieve their desired outcomes.This role will focus on retention, relationship management, and proactive engagement to help customers derive ongoing value from their investment.
- Serve as the primary point of contact for assigned customers after implementation, acting as their advocate and strategic advisor
- Partner with Account Managers to ensure seamless alignment on customer health, renewal readiness, and overall satisfaction
- Proactively monitor customer usage, adoption trends, and engagement to identify risks and opportunities
- Coordinate with Product, Support, and Implementation teams to address customer needs and surface feedback
- Lead regular customer check-ins and business reviews to highlight ROI and foster long term partnerships
- Track and report on key metrics, including customer health scores, adoption, and retention
- Develop customer advocates in coordination with Marketing to highlight the value of Modern Campus solutions
What you offer…
- 2–4 years of experience in Customer Success, Account Management, or related client-facing role in education technology environments
- Strong relationship-building and communication skills
- Proven ability to manage a portfolio of accounts and balance multiple priorities.
- Experience driving adoption and ensuring customer satisfaction post-implementation.
- Collaborative approach with cross-functional partners
- Self-starter excited to help shape a new department and influence process design.
What we offer…
- The base salary range* for this full-time position is between $70,000 - $120,000
- Remote first workplace! – must be located in North America
- Rewards and recognition programs
- Learning and development opportunities
- You will make a difference every day for universities trying to grow and students trying to learn.
Only qualified candidates selected for an interview will be contacted.
What we believe…
At Modern Campus, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability, please let our recruiter know.
* Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range, individual pay is determined by factors including job-related skills, experience, and relevant education or training.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Common Room is seeking a Mid-Market Customer Success Manager to drive adoption, retention, and expansion for strategic B2B customers using its customer intelligence platform.
High-impact Enterprise Account Manager role at Jasper focused on expanding usage and value of its Marketing AI platform across large enterprise customers.
Fetch is hiring a Senior Account Manager to lead mid-market client relationships, drive renewals and upsells, and deliver data-driven, AI-enabled campaign performance and reporting.
Brightspeed seeks an experienced, customer-focused Customer Success Representative to manage enterprise accounts, drive adoption and renewals, and expand partnerships while working remotely.
Lead expansion and renewal efforts for mid-market customers at Vanta, driving net revenue retention through consultative account management and strong cross-functional collaboration.
CTC seeks an Associate Account Executive to manage client relationships, own expansion opportunities across an assigned portfolio, and consistently hit upsell and renewal targets to grow account value.
Marketplace Velocity is hiring an Account Manager to lead client relationships and execute ecommerce marketing strategies that increase sales and brand presence.
ServiceNow is hiring a VP Major Area Lead to drive customer success, retention, and growth across its Commercial Major Area, leading cross-functional teams and partner engagement from the Chicago region.
Jasper is hiring a Mid-Market Account Manager to grow and deepen customer relationships by expanding usage of its AI marketing platform and delivering measurable ROI for mid-market marketing teams.
Domino seeks an experienced Customer Success Manager to manage enterprise accounts, drive Domino Cloud adoption and renewals, and expand customer value through consultative MLOps expertise.
Owner.com is hiring a remote Customer Success Manager (Retention) to reduce churn, deepen product adoption, and protect revenue across a large portfolio of restaurant customers in the US and Canada.
Senior GCM Relationship Manager responsible for administering complex capital markets accounts, managing client relationships, and coordinating risk, legal and operational activities for M&T Bank.
Inspiren seeks a clinically experienced Customer Success leader to partner with healthcare organizations, drive AUGi adoption, and demonstrate measurable ROI in patient safety and outcomes.
Modern Campus, founded in 2018, is a dynamic and innovative company dedicated to revolutionizing how higher education institutions engage and serve their students. Since our inception, we have experienced remarkable growth, evolving into a trusted...
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
