Clinical Success Manager
Skills
- Clinical background (RN, OT, PT, or licensed clinician) with experience in care delivery
- Customer success or client-facing healthcare experience driving adoption and outcomes
- Strong data literacy — ability to analyze metrics and present ROI
- Excellent communication and stakeholder management across clinical and executive levels
- Experience with patient monitoring or clinical technology implementations
- Problem solving, escalation management, and cross-functional collaboration skills
- Ability to manage multiple customer engagements and work independently in a remote environment
Responsibilities
- Lead onboarding and post-go-live transition for new healthcare customers to ensure long-term adoption and success
- Monitor adoption metrics and usage data to assess engagement and identify opportunities to increase utilization
- Proactively engage customers to drive expansion, integration, and sustained value
- Build and maintain relationships with executives, administrators, and clinical staff as the primary point of contact
- Conduct regular health checks, present ROI findings, and deliver actionable recommendations
- Provide product education, training, and best-practice guidance on the AUGi platform
- Manage escalations and coordinate cross-functional teams to resolve service or technical issues
- Capture success stories, collaborate on case studies, and feed customer insights to product and marketing teams
- Collect and communicate customer feedback to influence product improvements
Education
- Prior clinical licensure (RN, OT, PT, or equivalent) required
- Bachelor's degree in Nursing, Healthcare Management, or related field preferred
Benefits
- Base salary $120,000–$135,000 plus equity (stock options)
- Medical, dental, and vision benefits
- Flexible PTO
- Remote-first work environment and flexible scheduling
- Opportunities to contribute to product and thought leadership
Average salary estimate
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Inspiren is a nurse-led technology company that has created a hybrid sensing platform called AUGi, which leverages artificial intelligence, computer vision, environmental sensing and IoT connectivity to analyze and understand the physical and digital environment of a patient or resident. The technology is shown to be effective in increasing staff efficiency, patient safety and infection control by providing real-time insight into patient activities and staff interactions.
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