Senior Customer Success Manager - Enterprise
Skills
- 5+ years in enterprise-facing customer success, TAM, professional services, or technical account management.
- Domain knowledge in supply chain security, DevSecOps, AppSec, containers, vulnerability management or related fields.
- Hands-on familiarity with cloud platforms (AWS, GCP, Azure) and Linux/container ecosystems.
- Strong customer relationship and stakeholder management skills up to C-level.
- Ability to translate technical concepts for business stakeholders and drive measurable outcomes.
Responsibilities
- Lead technical onboarding and implementation plans for new enterprise customers.
- Manage a portfolio of enterprise accounts, building relationships across technical and executive stakeholders.
- Drive product adoption, time-to-value, renewals and expansion while minimizing churn risks.
- Partner with Solutions Architects, Support, Product and Engineering to resolve issues and deliver outcomes.
- Develop and deliver customer training and enablement in collaboration with the Edu team.
- Act as customer advocate internally, surfacing feedback and influencing product and roadmap decisions.
- Proactively identify and de-risk escalations and determine when to engage executive stakeholders.
Education
- Bachelor's degree or equivalent experience in a technical or business field preferred.
- Relevant industry certifications (security, cloud) are a plus but not required.
Benefits
- Remote-first culture with team meetups, bi-annual summits and coworking stipend.
- Stock options on hire and promotion with extended exercise window.
- 100% employer-covered health, vision and dental premiums for employees and dependents.
- Flexible / unlimited paid time off policy.
- Paid parental leave (18 weeks birthing, 12 weeks non-birthing) with flexible usage.
- Monthly stipends for phone and internet; professional development and career growth support.
Average salary estimate
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