Strategic Account Manager

Tackle is the leading solution built to help software companies generate revenue through a data-driven Cloud go-to-market (Cloud GTM). Our Platform and our team come together to help our customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft.

Tackle works with more than 500 software companies including CrowdStrike, HashiCorp, New Relic, Snyk and many more at every stage—from companies scaling their go-to-market to the largest software companies in the world. We are venture backed by three of the world's top SaaS investors—a16z, Bessemer Venture Partners, and Coatue—to execute on our mission to positively transform the way that software is sold.

• Grow revenue and attain customer net retention goals within your assigned accounts to include a selection of Tackle’s most strategic accounts. 
• Act as team lead for account management team, providing mentorship around deal support, pipeline analysis and account management best practices.  
• Establish and cultivate strong customer relationships within an account to develop executive level sponsorship, champions and stakeholders in Alliances, Revenue Operations, GTM organizations
• Evangelize the Tackle Vision and our ability to help transform the way software companies sell
• Work with Tackle customers to manage product renewals and upsell, and cross-sell to additional professional services engagements that drive customer outcomes and stickiness
• Leverage your creativity to identify, qualify and maintain a robust and continually growing expansion pipeline
• Become an expert in Cloud GTM selling - This means being able to guide ISV’s through the “Why Cloud GTM'' conversation. 
• Leverage CRM and Customer Success tools to track overall customer health and sales activities?
• Help develop and experiment with ways to build scalable and efficient renewal and expansion motions and processes
• Communicate with the extended Tackle teams early and often - including working closely with Customer Success Resources, to drive the best outcomes for our customers
• Consultatively guide customers using 1:Many Success Motion
• Potential for up to 25% travel pending business need

• 8-10 years of software sales experience including senior/strategic account management roles within fast-paced SaaS software companies
• Complex, large enterprise account management experience
• Maniacal focus and passion for developing ongoing engagement and nurturing relationships
• Demonstrated success in working sales cycles from end to end (prospecting through closing)
• Experience with and passion for coaching sales team members
• Customer Success, Account Management, Partner Development background preferred
• Technologically adept and business acumen-focused, with outstanding communication (written and verbal), negotiation, and presentation skills.  
• AWS Marketplace experience required, MSFT/GCP experience preferred
• History of overachievement and several references from people telling us we’d be silly not to hire you
• The ability to work remotely and collaborate within a team environment to achieve your goals
• Experienced with Salesforce.com, Staircase and/or other customer success and sales tools, and collaboration tools

Full-time employees currently enjoy these amazing perks and benefits:

·       Work remotely from anywhere within the US & Canada

·       Competitive salary

·       Equity package

·       Health, dental and vision coverage

·       Company off-site summits

·       Monthly wellness reimbursement

·       Internet and phone reimbursement

·       $1000 home ergo/office set up

·       Generous vacation plan & flexible work hours

·       401k + matching

·       Technology tools to do your best work

·       Company surprises and swag

·       Awesome co-workers

TACKLE VALUES:

Start with the customer - We succeed when our customers succeed. That's why every role at Tackle leads to the customer. We exist to support, guide, and empower our customers. 

Explore and experiment - We are curious and creative at work, always looking for innovative ways to improve. We continuously iterate and push the boundaries of what's possible. Tackle is a safe place to try new things.

Learn and grow as a team - We seek and share knowledge across Tackle. We actively connect and collaborate with others. We welcome different perspectives and invite healthy debate.

Celebrate wellness - We value work-life harmony and personal well being. We share and appreciate stories of wellness every day. We are remote by design, so all Tacklers have the freedom to be their best selves.

Tackle together - We work openly and transparently at Tackle. We are caring, empathetic, and kind. Every Tackler plays a part in our welcoming, inclusive culture.

The Hiring Process:

 We have a transparent and streamlined hiring process that can typically be completed in one to two weeks: 

• Phone screen

• 3 additional video chat interviews (on occasion there may be opportunities for in-person interviews)

• Some positions may require a take home test or additional steps throughout the process (this will be communicated to the candidate)

We are a welcoming, diverse team with a wide range of backgrounds and experiences. We were born and built remote and welcome others who believe remote companies are the way companies will be built into the future. At this time, we can only accept applicants who reside within the United States and Canada.

Tackle.io is proud to be an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Tackle makes hiring decisions solely based on qualifications, merit and business needs at the time. We hope to empower and support every individual and celebrate the diverse cultures, perspectives and experiences in our teams. Our Equal Opportunity policy applies to all employment practices within Tackle.