Account Manager, SMB
Skills
- Proven SaaS account management and sales experience
- Experience with CRM systems (Salesforce preferred)
- Strong presentation and communication skills
- Analytical ability to interpret product usage and identify growth signals
- Familiarity with email, mobile, web channels and marketing automation
- Proficiency in MS Office (Excel, PowerPoint, Word)
- Project management and time-management skills
- Effective networking and relationship-building skills
Responsibilities
- Own commercial relationship for a portfolio of SMB growth customers, drive renewals and upsells to meet targets
- Analyze customer product usage and identify expansion opportunities
- Develop and maintain deep product and industry knowledge to advise customers
- Communicate customer feedback and feature requests to the product team
- Coordinate cross-functional resources (Success, Sales, Product, Legal, Marketing) to support adoption
- Manage transitions from pre-sales through onboarding into ongoing service
- Deliver presentations and demos; maintain pipeline and accurate CRM records
- Regularly travel for onsite customer meetings and engagement
Education
- Bachelor's degree or equivalent experience preferred
- Relevant coursework or training in business, marketing, or related field is a plus
Benefits
- Competitive compensation plus equity (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off and parental leave
- Comprehensive medical, dental, vision, life, and disability plans
- Professional development budget and career pathing
- Curated in-office experience and hybrid work support
- Volunteer week and donation matching; Employee Resource Groups
Average salary estimate
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