Account Manager, Strategic Partnerships | Field-Based Healthcare Liaison | Jacksonville, Florida

We are seeking a motivated, field-based Account Manager, Strategic Partnerships to expand market presence and build trusted, long-term relationships with our enterprise health system partners. This is an external-facing, territory-based, quota carrying role – ideal for self-starters who thrive on face-to-face engagement, are motivated by results, and excel at building partnerships in the field. Your primary focus will be launching new partnerships and ensuring existing relationships remain active, engaged, and high-performing over time. 

You’ll report to the Head of Account Management and collaborate with both internal and external stakeholders. Success in this role requires strong communication, relationship-building, and a proactive, strategic approach in a dynamic, mission-driven environment.

*This role will require regular travel within the Jacksonville, Florida area.

**Spanish is a plus

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.   

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.  

• As an Account Manager, Strategic Partnerships, you will play a pivotal role in expanding access to quality mental healthcare across your territory. Your work will directly contribute to our mission by: 

• Driving Impactful Growth: Strategically own and cultivate a portfolio of key referral partners, directly influencing new patient growth, enhancing provider retention, and accelerating revenue generation for a vital cause. 
• Building Essential Relationships: Be the face of Talkiatry in your territory, spending the majority of your time in the field (approximately 75% travel required) to forge deep, in-person relationships with healthcare providers and their staff, attending key industry events, and becoming a trusted partner in their success. 
• Leading as a Trusted Advisor: Serve as the primary strategic partner and trusted advisor for your accounts, fostering strong relationships built on clear communication and mutual success in delivering patient care. 
• Empowering Clinical Partners: Empower healthcare providers and their teams by leading dynamic in-person and virtual education sessions, guiding them to seamlessly integrate Talkiatry’s services and streamline referral workflows for improved patient access. 
• Championing Partner Success: Proactively identify and resolve complex issues, manage escalations, and communicate effectively to ensure seamless operations and cultivate robust, trusting partnerships that drive shared goals. 
• Expanding Our Reach: Be a passionate ambassador for Talkiatry, representing our mission and brand at industry conferences and networking events to expand our reach and cultivate new, impactful relationships that further our cause. 

• This is a dynamic, field-based role where you'll spend approximately 75% of your time directly engaging with our partners. A typical week might involve: 
• Tuesday-Thursday + half-day Monday or Friday as needed (24-28 hrs per week): Traveling within your designated territory, conducting in-person meetings with healthcare providers and their staff, leading educational sessions on Talkiatry's services, and fostering key relationships. You'll be the primary point of contact, building trust and ensuring seamless referral workflows. 
• Monday & Friday (12-16 hrs per week): Working remotely from your home office, you'll dedicate time to strategic territory planning, updating our CRM (HubSpot), collaborating virtually with internal teams (e.g., Clinical Operations, Marketing), and preparing for the following week's engagements. 
• Ongoing: You'll proactively manage partner needs, problem-solve challenges, and represent Talkiatry at relevant industry events to expand our network and brand presence. 

• A self-motivated, competitive sales professional with a proven track record in field sales, business development, or account management (healthcare or mental health experience a plus). 
• Persistent, gritty, and driven – you don’t give up easily and are energized by challenges. 
• A natural relationship builder who thrives in external-facing roles and loves meeting new people. 
• Results-oriented and resourceful, with a strong sense of ownership and accountability. 
• Excellent communicator and influencer, able to tailor your approach to diverse stakeholders. 
• Comfortable with frequent travel and in-person meetings within your assigned territory. 

• Must be based in Jacksonville, Florida
• 3+ years’ experience in a business development or account management role   
• Healthcare or Mental Health experience a plus    
• Ability to travel within your assigned territory for in-person meetings (~75% of the time)   
• Bachelor's degree in Business Administration, Sales, Communications, Psychology, Healthcare, or related field   
• Proficiency in CRM software (ex: HubSpot) and Microsoft Office 

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care 
• Collaborative environment: be part of building something from the ground up at a fast-paced startup   
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! 
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first  

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.  

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.  

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.