Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
International Account Manager image - Rise Careers
Job details

International Account Manager

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

Ascend Learning is seeking an International Account Manager to enhance client relationships and support for NASM international partners while driving contract usage and retention in a hybrid role based in New York City.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Key responsibilities include managing client communications, addressing needs and concerns, driving product utilization, and identifying upsell opportunities to maximize customer satisfaction and retention.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: The ideal candidate will have strong account management and B2B sales skills, excellent communication abilities, and a customer-focused mindset, with proficiency in data analysis and familiarity with CRM tools being advantageous.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: A Bachelor’s degree in Business, Marketing, or related field, along with proven experience in account management or customer success, is preferred.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: This is a hybrid position based in New York City, New York, with limited domestic and international travel required (up to 10%).

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $110,000.



We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness education with best-in-class evidence-based programs. We have educated over 1.4 million fitness professionals in over 100 countries, creating a global space for optimal well-being and fitness. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help all clients set and reach their own unique goals.

WHAT YOU'LL DO  

The Account Manager for B2B Client Support will play a critical role in managing and nurturing client relationships. This individual will focus on supporting client needs, driving contract consumption, increasing client retention rates, and identifying upselling opportunities. The ideal candidate will excel at understanding client requirements, maximizing value for the client, and aligning the company’s growth objectives.

WHERE YOU’LL WORK  

This position will work a hybrid schedule from our Gilbert, AZ office location.

HOW YOU’LL SPEND YOUR TIME 

  • Serve as the primary point of contact for our NASM international partners, providing exceptional service and support.
  • Build strong, lasting relationships by understanding client business needs, objectives and challenges.
  • Conduct regular check-ins and business reviews with clients to ensure satisfaction and address any concerns proactively.
  • Act as a liaison between clients and internal teams to ensure effective communication and resolution of issues.
  • Track and monitor client contract usage to ensure optimal consumption of NASM and AFAA products.
  • Educate clients on the benefits and full potential of the solutions available within their contract.
  • Work with clients to identify and address any obstacles preventing full contract utilization, ensuring maximum ROI.
  • Follow strategies to enhance client loyalty and satisfaction, fostering long-term partnerships.
  • Analyze client usage, satisfaction, and overall engagement to assess renewal likelihood.
  • Drive renewal process, addressing any concerns that may impact retention and presenting new value propositions as needed.
  • Identify and propose upsell opportunities based on clients’ needs and business objectives.
  • Work collaboratively with sales and product teams to align offerings with client goals and future growth potential.
  • Provide clients with information about new or complementary products that could enhance their experience and address additional needs.
  • Maintain accurate records of client interactions, usage data, and progress in CRM.
  • Prepare reports and insights on client health, retention metrics, contract consumption, and upsell achievements.
  • Use data to improve strategies and identify trends that inform proactive client support initiatives.

WHAT YOU'LL NEED 

  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proven experience in account management, customer success, or B2B sales support.
  • Strong communication, negotiation, and relationship-building skills.
  • Ability to analyze data, understand key metrics, and develop actionable strategies.
  • Familiarity with CRM software and project management tools is a plus.
  • Customer-Focused: Passionate about understanding client needs and providing tailored solutions.
  • Results-Oriented: Motivated to achieve retention and upsell targets.
  • Problem-Solver: Able to navigate challenges creatively to deliver positive outcomes.
  • Collaborative: Works well across teams to drive client success and company growth.
  • This position will include limited domestic and international travel for industry-related live events and in-person facility visits. Travel could be up to 10%.

BENEFITS 

  • Flexible and generous paid time off  
  • Competitive medical, dental, vision and life insurance  
  • 401(k) employer matching program 
  • Parental leave 
  • Wellness resources 
  • Charitable matching program 
  • Hybrid work  
  • On-site workout facilities (Leawood, Gilbert, Burlington) 
  • Community outreach groups 
  • Tuition reimbursement 

Fostering A Sense of Belonging 

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

About Ascend Learning 

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity. 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire. 

#LI-KH1

Average salary estimate

$90000 / YEARLY (est.)
min
max
$70000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

Ascend Learning seeks an experienced nurse educator to remotely support southern-region clients by integrating ATI products into curricula, analyzing outcomes data, and delivering training to improve student and program results.

Photo of the Rise User
Posted 14 hours ago

Ascend Learning is seeking a UI Engineer to drive design-system adoption, build platform-agnostic component libraries, and ensure design-to-code parity across their education product portfolio.

Photo of the Rise User
Posted 2 hours ago

Field-focused Account Manager to own client relationships, manage contractor performance, and grow City Wide building maintenance services in an assigned territory.

Rillet Hybrid No location specified
Posted 22 hours ago

Rillet is hiring a finance-savvy Customer Success Manager to own post-implementation relationships, drive customer satisfaction and retention, and surface product needs for a rapidly scaling AI-native ERP.

Photo of the Rise User
Informa Group Plc. Hybrid 485 Lexington Ave, New York, NY 10017, USA
Posted 22 hours ago

Curinos is seeking a strategic Vice President, Client Management to drive growth, retention, and executive-level engagement across a portfolio of mid-tier banking clients.

Photo of the Rise User
American Express Hybrid New York, New York, United States
Posted 14 hours ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Lead global account strategy and day-to-day relationship management for American Express’ largest lodging merchant partners to drive revenue, charge volume growth, and deeper commercial partnerships.

Photo of the Rise User
American Express Hybrid New York, New York, United States
Posted 2 hours ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Lead global lodging merchant relationships and P&L as a Senior Manager in American Express’s Global Merchant Services—driving charge volume, revenue, and strategic partnership growth.

Photo of the Rise User
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance

Join HopSkipDrive as a Detroit-based Regional Account Manager to grow enterprise accounts, cultivate relationships with school districts and government agencies, and drive measurable revenue through strategic, in-person engagement.

Posted 2 hours ago

M-Files is hiring a remote Account Manager to grow and retain a B2B customer portfolio through strategic advisory, upselling, and close collaboration with customer success and product teams.

ACT Group Hybrid Remote, United States
Posted 15 hours ago

Senior Key Account Manager needed to drive enterprise sales of sustainability solutions, including carbon credits and SaaS platforms, while managing strategic client relationships across the U.S.

Photo of the Rise User
ServiceNow Hybrid Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
Posted 10 minutes ago
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity

Lead strategic client relationships and global account growth at ServiceNow as a Client Director, driving multi-million-dollar outcomes across enterprise accounts.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning

Manage and grow mid-market customer accounts for KnowBe4 by driving cross-sell, upgrades and product adoption across the Tampa Bay region in a hybrid role.

Photo of the Rise User
Informa Group Plc. Hybrid 485 Lexington Ave, New York, NY 10017, USA
Posted 21 hours ago

Senior leader needed to drive growth and retention for Curinos’ largest banking clients by leading account strategy, commercial negotiations, and cross-functional delivery as a trusted C-level advisor.

Photo of the Rise User
Sportradar Hybrid 7251 W Lake Mead Blvd suite 500, Las Vegas, NV 89128, USA
Posted 5 hours ago

Lead strategic client relationships for Sportradar's OTT platform, advising partners on product use, growth tactics and performance while feeding product insights back to the team.

Photo of the Rise User
Posted 18 hours ago

Experienced Client Success Manager needed to lead SOC managed-service relationships, drive SLA performance, and grow contract value for AHEAD in Cincinnati, OH.

We help our students, educators and employers achieve education and career outcomes through innovative learning solutions that span the lifetime of learning. Vision: We will be the leading career solutions provider, delivering outcomes-based onli...

25 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
August 16, 2025
Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!