Ascend Learning is seeking an International Account Manager to enhance client relationships and support for NASM international partners while driving contract usage and retention in a hybrid role based in New York City.
Responsibilities: Key responsibilities include managing client communications, addressing needs and concerns, driving product utilization, and identifying upsell opportunities to maximize customer satisfaction and retention.
Skills: The ideal candidate will have strong account management and B2B sales skills, excellent communication abilities, and a customer-focused mindset, with proficiency in data analysis and familiarity with CRM tools being advantageous.
Qualifications: A Bachelor’s degree in Business, Marketing, or related field, along with proven experience in account management or customer success, is preferred.
Location: This is a hybrid position based in New York City, New York, with limited domestic and international travel required (up to 10%).
Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $110,000.
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness education with best-in-class evidence-based programs. We have educated over 1.4 million fitness professionals in over 100 countries, creating a global space for optimal well-being and fitness. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help all clients set and reach their own unique goals.
WHAT YOU'LL DO
The Account Manager for B2B Client Support will play a critical role in managing and nurturing client relationships. This individual will focus on supporting client needs, driving contract consumption, increasing client retention rates, and identifying upselling opportunities. The ideal candidate will excel at understanding client requirements, maximizing value for the client, and aligning the company’s growth objectives.
WHERE YOU’LL WORK
This position will work a hybrid schedule from our Gilbert, AZ office location.
HOW YOU’LL SPEND YOUR TIME
WHAT YOU'LL NEED
BENEFITS
Fostering A Sense of Belonging
We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
About Ascend Learning
As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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