Senior Technical Account Manager
Skills
- Strong understanding of APIs, data mapping, and feed architecture
- Experience managing enterprise integrations and onboarding
- Proficiency with workflow/project tools such as Salesforce and JIRA
- Technical project management and issue resolution
- Ability to translate technical concepts for non-technical stakeholders
- Root-cause analysis and troubleshooting
- Experience with eCommerce or product data platforms (preferred)
- Cross-functional collaboration and stakeholder management
Responsibilities
- Serve as the primary weekly technical touchpoint for assigned enterprise clients, managing BAU activities and execution.
- Develop and oversee channel implementation strategies aligned to channel technical requirements and platform capabilities.
- Drive tactical execution across the platform, including operational workflows and commercial levers (repricing, promotions, algorithmic optimization).
- Conduct technical reviews to identify optimization opportunities and provide forward-looking recommendations.
- Resolve complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
- Bridge communication between client technical teams and internal stakeholders to ensure clear requirements and streamlined execution.
- Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
- Contribute to internal knowledge sharing and standardization of technical best practices; mentor less experienced TAMs.
- Manage technical projects and ensure timely delivery using tracking tools and cross-functional coordination.
Education
- Bachelor's degree in business, engineering, computer science or related technical field preferred
- Equivalent relevant experience accepted
Benefits
- Medical, dental, and vision plans with company HSA contributions starting Day 1
- 6% 401(k) match
- Generous PTO: 20 days PTO, 9 company holidays, floating holidays, sick days, wellness days; PTO increases with service
- Parental leave: 12 weeks primary caregiver, 4 weeks secondary caregiver
- Remote work stipend ($65/month) for internet
- Pet insurance, life insurance (2x salary), accident/critical illness/hospital indemnity
- Employee Assistance Program and Calm app access
- Tuition assistance and career development opportunities
- Charitable contribution match and paid volunteer day
- Culture and team-building activities
Average salary estimate
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