Customer Success Specialist (Remote - US)

This position is posted by Jobgether on behalf of Humble Bundle. We are currently looking for a Customer Success Specialist in the United States.

We are seeking a motivated and detail-oriented Customer Success Specialist to support account management and drive customer satisfaction across a diverse client base. In this role, you will manage active accounts, ensure smooth onboarding, and help clients maximize value from products and services. You will collaborate closely with sales, marketing, and operations teams to deliver exceptional support, identify upselling opportunities, and contribute to overall team performance. The ideal candidate thrives in a fast-paced, dynamic environment, balancing multiple priorities while maintaining professionalism, accuracy, and a customer-first mindset. This is an opportunity to make a direct impact on client relationships and business growth while developing skills in account management and customer success.

Accountabilities

• Manage and maintain active customer accounts, ensuring daily support and satisfaction.
• Secure account renewals and identify opportunities to upsell additional products and services.
• Onboard new accounts and oversee timely setup and implementation.
• Collaborate with internal teams, including marketing, research, editorial, social, and operations, to ensure coordinated service delivery.
• Maintain accurate records using CRM tools and manage account-related documentation, including invoicing and renewal agreements.
• Monitor multiple projects, prioritize tasks, and ensure deadlines are consistently met.
• Provide proactive troubleshooting, problem-solving, and customer guidance to support success and retention.
• Serve as a key liaison between clients and internal teams to ensure smooth operations and client satisfaction.

• 1–3 years of experience in sales account management, preferably with exposure to the healthcare industry or B2B customers.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Detail-oriented, with follow-through on commitments and deliverables.
• Professional, responsive, and customer-focused in all interactions.
• Strong problem-solving and troubleshooting abilities, with a proactive and solution-oriented mindset.
• Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
• Excellent written and verbal communication skills.
• Experience with CRM systems (Salesforce preferred), Microsoft Excel, PowerPoint, and email marketing platforms.
• Bachelor’s degree or equivalent experience.

• Competitive base salary of $45,000 to $50,000, with eligibility for commission and overtime.
• Comprehensive health, dental, vision, life, and disability insurance options.
• Flexible spending accounts and 401(k) plan with company match.
• Employee Stock Purchase Plan and wellness-focused benefits.
• Flexible time off, volunteer time off, and paid parental leave.
• Family planning support and fitness reimbursement programs.
• Opportunities to contribute to a collaborative, innovative, and inclusive work environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. Their internal hiring team then makes the final decision and handles next steps, such as interviews or assessments.

Thank you for your interest!

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