Customer Success Team Lead - North America
ShiftCare is a fast-growing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We’re looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and hands-on onboarding for our most strategic customers.
What you’ll do
- Lead and develop our North America Customer Success team, driving retention, adoption, and growth.
- Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments.
- Deliver tailored onboarding programs, ensuring rapid time-to-value and adoption.
- Act as the technical liaison between customers and our Product, Engineering, and Support teams.
- Provide performance reports and actionable insights for the Leadership Team and Board.
Why ShiftCare?
- Lead regional CS operations in a high-growth SaaS environment.
- Fully remote, flexible work arrangements.
- Competitive salary and career development opportunities.
📩 Apply now to help shape the future of care technology in North America.
- 5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role.
- Strong technical skills with SaaS integrations, APIs, and multi-system workflows.
- Experience onboarding enterprise or high-value accounts in complex product environments.
- Skilled in executive-level reporting and stakeholder management.
- Based in West Coast USA, with flexibility to collaborate across time zones.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead global lodging merchant relationships and P&L as a Senior Manager in American Express’s Global Merchant Services—driving charge volume, revenue, and strategic partnership growth.
Ascend Learning is hiring an International Account Manager to support NASM international partners, maximize contract consumption and retention, and identify upsell opportunities in a client-facing, metrics-driven role.
Lead global account strategy and day-to-day relationship management for American Express’ largest lodging merchant partners to drive revenue, charge volume growth, and deeper commercial partnerships.
Lead client success initiatives at Jobbatical to ensure smooth immigration and relocation journeys while driving retention and commercial growth.
Rea Wealth Management is hiring a detail-focused Client Relationship Specialist to support advisors, manage client communications and back-office operations, and help deliver exceptional client experiences across the firm’s Ohio offices.
Join HopSkipDrive as a Detroit-based Regional Account Manager to grow enterprise accounts, cultivate relationships with school districts and government agencies, and drive measurable revenue through strategic, in-person engagement.
Manage and grow mid-market customer accounts for KnowBe4 by driving cross-sell, upgrades and product adoption across the Tampa Bay region in a hybrid role.
Experienced Client Success Manager needed to lead SOC managed-service relationships, drive SLA performance, and grow contract value for AHEAD in Cincinnati, OH.
Lead account strategy and commercialization for Visa Direct’s cross-border bank account flows, partnering with clients and internal teams to accelerate volume, revenue, and product adoption.
Account Manager for Grammarly for Education responsible for driving ARR growth, managing renewals, and building long-term strategic relationships with schools and universities using Grammarly’s AI tools.
Oak View Group is hiring a hands-on Premium Services Manager to lead premium client relations and revenue initiatives at PeoplesBank Arena, providing elevated service for suites, loge boxes, and club seating.
Visa is hiring a Sr. Consultant, Client Success to own post-sale relationships for Big Tech clients and drive adoption, implementation, and measurable client outcomes.
Lead strategic client relationships and global account growth at ServiceNow as a Client Director, driving multi-million-dollar outcomes across enterprise accounts.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
