Manager, Sales Development

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Trusted by 1,000+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. 

Our award-winning culture: Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

SUMMARY

Are you a proven sales leader ready to build a world-class SDR/BDR engine? Artera is looking for a Sales Development Manager to own the strategy, performance, and development of our early-career sales team in our Santa Barbara office. This is not a role for someone who merely tracks dials; it’s an opportunity for a true Player/Coach to instill accountability, standardize best practices, and drive continuous performance improvement across the team.

You will operate as the critical link between Sales, Marketing, and Revenue Operations. You will translate market signals and messaging feedback directly into actionable training and strategy for your team, building a predictable, high-performing inbound and outbound motion that directly impacts our pipeline targets. This is a chance to move beyond tactical management and own the strategic growth of our next generation of sales leaders. To be effective in this hands-on, coaching role, a daily presence on the sales floor in our Santa Barbara HQ is required, ensuring real-time feedback and maximum team impact.

If you are a hungry, growth-minded leader with a passion for coaching, data quality, and sophisticated sales strategy, and you thrive on having direct access to senior leadership, this is your opportunity to make a massive impact at a well-capitalized company with validated product-market fit.

• Performance: Drive daily and weekly performance management to ensure the team consistently hits pipeline targets and maintains consistent performance.

• Accountability & Structure: Implement rigor around data quality, CRM activity, and metrics that matter, moving the team from "luck" to predictable, repeatable success.

• Coach and Mentor: Serve as a dedicated Player/Coach, providing consistent coaching, training, and development to support the growth and maturity of early-career sales professionals.

• Sales Strategy: Partner with Marketing to build a more effective inbound motion and ensure a tight feedback loop on messaging, tactics, and adjusting strategies for different product offerings and markets.

• Process Efficiency: Establish standards for account preparation, calendar segmentation, call prep, and internal training schedules.

• Alignment: Collaborate directly with Sales Managers, Revenue Operations, Marketing, and Solution Engineering to ensure seamless coordination and joint goal attainment.

• Product Fluency: Invest time in mastering the product and market to deliver superior, relevant training to the team.

• Data Integrity: Utilize metrics and reporting to uncover gaps in the team's performance, allowing for data-driven coaching and continuous improvement.

• 5+ years of progressive sales experience, including 2+ years leading an SDR/BDR team. Exceptional individual contributor performance may substitute for some years of management tenure.

• Proven track record of designing, implementing, and running a predictable pipeline generation engine (not just managing activity).

• High proficiency in core sales enablement and CRM tools (Salesforce and Gong); mastery of data integrity and pipeline metrics is essential.

• Deep understanding of the systems and processes required to scale and audit a sales organization, including calendar segmentation, data quality, and metric-driven coaching.

• Demonstrated ability to partner strategically with Marketing, Revenue Operations, and Sales Leadership to align messaging and business goals.

• Must be located in or willing to relocate to Santa Barbara, CA, to work in the office five days a week.

• Experience with 6sense or other predictive prospecting tools.

• Experience in Healthcare IT or a highly regulated market.

• Background in a high-performing sales culture (e.g., President's Club or Founders Club history).

OUR APPROACH TO WORK LOCATION

Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.

In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:

- Boston Metro Area, MA

- Chicago Metro Area, IL

- Denver Metro Area, CO

- Kansas City Metro Area (KS/MO)

- Los Angeles Metro Area, CA

- San Francisco / Bay Area, CA

- Seattle Metro Area, WA

This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. 

To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.

As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.